Neha Lal

I look forward to utilizing my skills and abilities with organization where there is a potential for growth and recognition for my hard work and to put maximum contribution to the growth of the company. Attentive HR Operations and Payroll knowledgeable about payroll functions, qualified to handle payroll needs of hourly and salaried employees. Driven HR operations associate promoting a several-year career handling Hire to Termination management responsibilities successfully.

A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.

HR Operations Sr Associate - CARE 365

(2025-04 - 2026-05)

• Managed HR cases through Salesforce, delivering timely employee support to enhance satisfaction.
• Resolved timekeeping issues and conducted data audits to ensure compliance and maintain data integrity.
• Maintained employee data and ensured HR and payroll records were accurate and synchronized
• Processed daily off-cycle payroll checks and supported on-cycle payroll operations for 3000 employees in-house payroll for biweekly employees.
• Coordinated new hire background checks, physicals, and drug test processes from initiation to completion.
• Monitor, audit and communicate onboarding and offboarding activities along with policies.
• Processed wire requests and severance payments for California and non-California employees.

HR Payroll Specialist - Skill Soft Services

(2024-07 - 2024-10)

• Coordinated new hire background checks, physicals, and drug test processes from initiation to completion.
• Monitor, audit and communicate onboarding and offboarding activities along with policies.
• Processed wire requests and severance payments for California and non-California employees.
• Processing Payroll for Monthly and Biweekly Payroll.

HR Operations Associate - Infosys

(2024-02 - 2024-03)

• Handle US Payroll processing For Infosys Employees

Human Resources Generalist (Contract) - Rhythm Management Group

(2023-08 - 2023-11)

• End to End Recruitment.
• Client Handling
• Stakeholder Management.

Senior Payroll Associate - AMAZON Development Centre Pvt. Ltd.

(2019-03 - 2023-08)

Additional activities:- Supporting Newhires in training. Supporting volumes in other teams.

• End-to-End Payroll Process Management: Managed new hires, terminations, employee maintenance, and benefit deductions seamlessly, ensuring accurate and compliant operations.
• Responsive Query Resolution: Skillfully addressed team and Amazon Customer queries through responsive ticketing, proficiently managing SEV-2/3 TTS, and handling escalations within 24 Hours
• Managed delivery SLA for three consecutive days, ensuring adherence to team metrics.
• Efficient Ticket Workflow Management: Handling the severe delivery SLA for 3 days with team metrics
• Reviewing and discussing the workflow / process updates / issues, errors, trends and the best practices in the team meetings, handling WBRs, MBRs, Process documents and team reviews
• Effective Team Supervision: Experience in handling Employee US interface ticketing team
• Process Improvements Implemented: Eliminate ticketing creation with audit replacement and save time for teams with an average of 25 TTS per week; the team was taking 160 Minutes to review the tickets
• Achieved 128 hours of annual savings by streamlining same-day hire and termination audit processes.
• Managed end-to-end payroll processes for new hires, terminations, employee maintenance, and benefit deductions, ensuring accuracy and compliance.
• Versatile Payroll Management: Proficiently handle various payroll processing frequencies, ensuring accurate and timely employee paychecks
• Effective Client Interaction: Engage in impactful discussions with clients and US counterparts, maintaining active daily communication via calls and emails
• End-to-End Processing Excellence: Execute comprehensive payroll processing from start to finish for 5000 Employees for weekly,Monthly,Biweekly,including hourly,salaried. prepayroll audits are performed which contain validation paydata v/s employee status,deductions,Funds disbursement.
• including post-payroll activities, queries, and requests and reviewing employee Benefits such as 401k and taxes updating if the client will request for Employee through emails.
• Precise Record Management: Methodically review, analyze, and correct payroll records, addressing inquiries and maintaining impeccable accuracy.
• Assisted with additional activities.
• Supported new hires in training.
• Supporting other clients if there are volumes.

Payroll Analyst - ADP India Pvt. Ltd.

(2017-04 - 2019-03)

• Versatile Payroll Management: Proficiently handle various payroll processing frequencies, ensuring accurate and timely employee paychecks
• Effective Client Interaction: Engage in impactful discussions with clients and US counterparts, maintaining active daily communication via calls and emails
• End-to-End Processing Excellence: Execute comprehensive payroll processing from start to finish for 5000 Employees for weekly,Monthly,Biweekly,including hourly,salaried. prepayroll audits are performed which contain validation paydata v/s employee status,deductions,Funds disbursement.
• including post-payroll activities, queries, and requests and reviewing employee Benefits such as 401k and taxes updating if the client will request for Employee through emails.
• Precise Record Management: Methodically review, analyze, and correct payroll records, addressing inquiries and maintaining impeccable accuracy.
• Assisted with additional activities.
• Supported new hires in training.
• Supporting other clients if there are volumes.

HR Process Associate - Cognizant Technology Solution Pvt. Ltd.

(2015-10 - 2017-02)

• Project: CPS - Document solution implementation within the sub-process of document retrieval
• Managed employee calls for CPS HR Support, specializing in inbound call handling for Cognizant employees, enhancing support experience
• Handling NewHire to exit processing from start to end.

SHRM-HRM - IIM (Indian Institute Of Management) (2024-09)

MBA - Human Resource - Osmania University (2018-12)

B. Com - Computers - Aurora Degree College (2015-12)

S.S.C. - Cambridge High School (2010-12)