HR Operations Sr Associate - CARE 365
(2025-04 - 2026-05)
- Managed HR cases through Salesforce, delivering timely employee support to enhance satisfaction.
- Resolved timekeeping issues and conducted data audits to ensure compliance and maintain data integrity.
- Maintained employee data and ensured HR and payroll records were accurate and synchronized
- Processed daily off-cycle payroll checks and supported on-cycle payroll operations for 3000 employees in-house payroll for biweekly employees.
- Coordinated new hire background checks, physicals, and drug test processes from initiation to completion.
- Monitor, audit and communicate onboarding and offboarding activities along with policies.
- Processed wire requests and severance payments for California and non-California employees.
HR Payroll Specialist - Skill Soft Services
(2024-07 - 2024-10)
- Coordinated new hire background checks, physicals, and drug test processes from initiation to completion.
- Monitor, audit and communicate onboarding and offboarding activities along with policies.
- Processed wire requests and severance payments for California and non-California employees.
- Processing Payroll for Monthly and Biweekly Payroll.
HR Operations Associate - Infosys
(2024-02 - 2024-03)
- Handle US Payroll processing For Infosys Employees
Human Resources Generalist (Contract) - Rhythm Management Group
(2023-08 - 2023-11)
- End to End Recruitment.
- Client Handling
- Stakeholder Management.
Senior Payroll Associate - AMAZON Development Centre Pvt. Ltd.
(2019-03 - 2023-08)
Additional activities:- Supporting Newhires in training. Supporting volumes in other teams.
- End-to-End Payroll Process Management: Managed new hires, terminations, employee maintenance, and benefit deductions seamlessly, ensuring accurate and compliant operations.
- Responsive Query Resolution: Skillfully addressed team and Amazon Customer queries through responsive ticketing, proficiently managing SEV-2/3 TTS, and handling escalations within 24 Hours
- Managed delivery SLA for three consecutive days, ensuring adherence to team metrics.
- Efficient Ticket Workflow Management: Handling the severe delivery SLA for 3 days with team metrics
- Reviewing and discussing the workflow / process updates / issues, errors, trends and the best practices in the team meetings, handling WBRs, MBRs, Process documents and team reviews
- Effective Team Supervision: Experience in handling Employee US interface ticketing team
- Process Improvements Implemented: Eliminate ticketing creation with audit replacement and save time for teams with an average of 25 TTS per week; the team was taking 160 Minutes to review the tickets
- Achieved 128 hours of annual savings by streamlining same-day hire and termination audit processes.
- Managed end-to-end payroll processes for new hires, terminations, employee maintenance, and benefit deductions, ensuring accuracy and compliance.
- Versatile Payroll Management: Proficiently handle various payroll processing frequencies, ensuring accurate and timely employee paychecks
- Effective Client Interaction: Engage in impactful discussions with clients and US counterparts, maintaining active daily communication via calls and emails
- End-to-End Processing Excellence: Execute comprehensive payroll processing from start to finish for 5000 Employees for weekly,Monthly,Biweekly,including hourly,salaried. prepayroll audits are performed which contain validation paydata v/s employee status,deductions,Funds disbursement.
- including post-payroll activities, queries, and requests and reviewing employee Benefits such as 401k and taxes updating if the client will request for Employee through emails.
- Precise Record Management: Methodically review, analyze, and correct payroll records, addressing inquiries and maintaining impeccable accuracy.
- Assisted with additional activities.
- Supported new hires in training.
- Supporting other clients if there are volumes.
Payroll Analyst - ADP India Pvt. Ltd.
(2017-04 - 2019-03)
- Versatile Payroll Management: Proficiently handle various payroll processing frequencies, ensuring accurate and timely employee paychecks
- Effective Client Interaction: Engage in impactful discussions with clients and US counterparts, maintaining active daily communication via calls and emails
- End-to-End Processing Excellence: Execute comprehensive payroll processing from start to finish for 5000 Employees for weekly,Monthly,Biweekly,including hourly,salaried. prepayroll audits are performed which contain validation paydata v/s employee status,deductions,Funds disbursement.
- including post-payroll activities, queries, and requests and reviewing employee Benefits such as 401k and taxes updating if the client will request for Employee through emails.
- Precise Record Management: Methodically review, analyze, and correct payroll records, addressing inquiries and maintaining impeccable accuracy.
- Assisted with additional activities.
- Supported new hires in training.
- Supporting other clients if there are volumes.
HR Process Associate - Cognizant Technology Solution Pvt. Ltd.
(2015-10 - 2017-02)
- Project: CPS - Document solution implementation within the sub-process of document retrieval
- Managed employee calls for CPS HR Support, specializing in inbound call handling for Cognizant employees, enhancing support experience
- Handling NewHire to exit processing from start to end.
