CARE COORDINATOR - Tend Dental
(2025-02)
- Guide and motivate staff, delegate tasks, and ensure compliance with company policies, food safety, and security standards.
- Address customer complaints, resolve issues, and ensure a high-quality, friendly service experience
- Train, onboard, and provide feedback to new and existing team members.
- Strong verbal and written skills to relay instructions clearly to staff and updates to management.
- Capability to handle multiple priorities in a fast-paced environment.
- Shift management can pose challenges that require analyzing complex situations quickly and identifying the root causes of problems.
CERTIFIED MEDICAL ASSISTANT - Downstate Medical Center
(2023-08 - 2024-11)
- Managed patient records and insurance verifications, ensuring accurate billing and facilitating optimal care delivery.
- Verify insurance eligibility, facilitating seamless billing and service delivery.
- Streamlined insurance claim processes, resulting in fewer rejections and improved operational efficiency across departments.
- Optimize appointment scheduling, minimizing patient wait times and improving overall clinic workflow and patient satisfaction.
CERTIFIED MEDICAL ASSISTANT - New York Medical & Vascular Care
(2021-12 - 2023-03)
- Communicate patient readiness and symptoms to the medical team effectively.
- Sterilize instruments and prepare patients for examinations.
- Managed patient care workflow; including vital sign assessments, triage, and exam preparation, ensuring efficient and accurate medical support.
- Streamlined administrative tasks, including electronic ordering of supplies and lab tests, enhancing operational efficiency and patient care quality.
- Acted as a liaison between patients and medical staff, effectively communicating symptoms and relaying critical information.
