Nekeida Douglas

Compassionate and dedicated social services professional with a Master of Social Work and a background in social work, counseling, client support, case documentation, crisis response, and staff development. Experienced in supporting children, families, individuals, and older adults in educational, community, and service settings. Skilled in conducting intakes and assessments, providing individual and group support, assisting with treatment and discharge planning, maintaining case records, and responding to challenging situations with empathy and professionalism.

Strong ability to build trusting relationships, collaborate with multidisciplinary teams, advocate for clients, and connect individuals with appropriate resources and support.

Social Work Intern - Astor Services for Children & Families - Bronx, NY

(2024-06 - 2024-12)

Provided direct clinical support to children and families under professional supervision.

• Assisted with intake and assessment processes to identify client needs, strengths, and areas requiring intervention.
• Participated in treatment planning and discharge planning.
• Maintained accurate and timely case records and documentation.
• Used active listening, empathy, and professional communication when engaging with clients and families.
• Collaborated with supervisors and other staff members to support client needs and treatment goals.
• Maintained professional boundaries and confidentiality while providing client-centered services.

Social Work Intern - Westchester Square Academy - Bronx, NY

(2022-10 - 2023-05)

Provided short-term individual and group counseling to students experiencing academic, personal, behavioral, and social-emotional challenges.

• Assisted students in improving their academic, personal, and social functioning.
• Provided social skills, anger management, stress reduction, and other supportive interventions.
• Supported students experiencing behavioral and emotional concerns that interfered with their learning.
• Developed positive relationships with students through empathy, active listening, and consistent support.
• Participated in supervision meetings and collaborated with school staff regarding student needs.
• Maintained professionalism and appropriate boundaries while working with students.

Volunteer Services - Hebrew Home at RiverSpring Health - Bronx, NY

(2018-07 - 2018-08)

Provided companionship and emotional support to elderly residents.

• Transported residents to recreational activities, clinics, the library, beauty salon, and other locations.
• Assisted residents with food and beverage delivery.
• Visited and engaged residents in conversation to promote social connection and positive experiences.
• Documented visits and activities.
• Trained and supported new volunteers regarding policies and procedures.

Security Supervisor/Guard - FJC Allied Universal Security - Bronx, NY

(2024-09 - 2026-06)

Supervised and supported security personnel while maintaining a professional and respectful environment.

• Responded to incidents, initiated investigations, and gathered information to determine appropriate responses.
• Served as a point of contact for client concerns and communicated important information to staff.
• Provided coaching, guidance, and feedback to employees.
• Assisted with resolving staffing issues, including call-offs and schedule adjustments.
• Completed detailed reports and maintained accurate personnel records.
• Applied sound judgment and problem-solving skills when responding to challenging and time-sensitive situations.
• Supported coworkers by providing guidance and training when they needed to strengthen their skills.

Key Holder - Intimissimi - Manhattan, NY

(2023-03 - 2024-01)

Created a welcoming and supportive environment for customers from diverse backgrounds.

• Assisted customers in identifying and addressing their individual needs.
• Trained and coached new employees and sales associates.
• Demonstrated leadership, communication, and conflict-resolution skills.
• Supported daily operations and maintained organized records and inventory.

Brand Ambassador - Forever 21 - Yonkers, NY

(2021-01 - 2023-03)

Provided individualized customer service and assistance.

• Created positive experiences by maintaining a customer-first approach.
• Communicated effectively with individuals to understand their needs and provide appropriate assistance.
• Maintained a welcoming and inclusive environment.

Fitting Room Associate - Macy's - Bay Plaza, Bronx, NY

(2019-01 - 2020-03)

Provided friendly and professional customer service.

• Responded to customer questions and service needs.
• Maintained an organized and welcoming environment.
• Managed merchandise and maintained accurate organization according to company standards.

At Your Service Center Associate - Macy's - Bay Plaza, Bronx, NY

(2018-12 - 2019-01)

Assisted customers with transactions, returns, and online order pickups.

• Responded to customer concerns and service needs.
• Maintained an organized customer service area.
• Communicated effectively with customers and coworkers.

Student Aide - Leonard Lief Library - Bronx, NY

(2018-02 - 2018-05)

Created a positive and welcoming environment for students and staff.

• Assisted students in locating information and resources.
• Answered telephone calls and greeted visitors.
• Organized and maintained library materials.

Master of Social Work - Social Work - Fordham Graduate School of Social Service (2025-05)

Bachelor of Arts - Sociology - Lehman College (2019-12)

Associate of Arts - Liberal Arts - Bronx Community College (2017-06)