Nelli Clayton

Reliable professional with 8 years of knowledge working in healthcare, customer service, care coordination, and other fast paced environments. I have a strong background in electronic documentation, HIPAA compliance, communication, organization, staff training, and working independently while managing multiple responsibilities. Always willing to expand my skillets, learn new systems and adapt to different work environments.

Looking to bring my experience and attention to detail into a remote administrative, records, operations, or support role.

Willing to relocate: Anywhere

Patient Observer/PCA at Onvida Health (2024-10 – Present)

• Monitor behavioral patients and record every 15 minutes in the EPIC system.
• Identify changes in patient behavior, activity, safety concerns, and overall presentation throughout the shift.
• Care for all patients including those experiencing suicidal ideation, cognitive dissonance, and aggressive behaviors, while maintaining safety and emotional regulation.
• Work independently for extended shifts while remaining attentive to patients that may require staff intervention.
• Help orient and train PCA staff joining the Patient Observer team, including team procedures and day to day expectations within the role.

Certified Nursing Assistant (CNA) at Haven of Sandpointe (2024-04 – 2024-10)

• Assisted residents with daily activities while closely monitoring changes in health and behavior.
• Demonstrated healthy routine habits abided by the care plan and given detail reporting.
• Provided exceptional service while maintaining patient dignity and comfort.

Medication Technician / Caregiver at Copper Springs Assisted Living (2022-04 – 2024-03)

• Cared for residents with Alzheimer's, dementia and cognitive impairments, often with co-occurring psychiatric conditions.
• Administered medications and maintained detailed behavior documentation.
• Followed care plan, home regulations, and ensured safety practices were consistently implemented.
• Oversaw resident schedules consisting of exercise routines, doctors' appointments, medication intake, recreational activities, and family visits.
• Fostered positive customer service with residents, family members, facility staff and medical staff.

Telephone Operator at Telanswer Inc (2022-04 – 2022-09)

• Served as a third-party answering service for businesses and organizations requiring 24/7 call coverage.
• Handled inbound calls, gathered necessary information, and forwarded client messages to the appropriate point of contact or department for each client request.
• Recorded and relayed accurate messages to doctors, OB/GYN offices, towing companies, and other client businesses.
• Managed multiple requests throughout the shift while maintaining accuracy and professionalism during urgent or time sensitive situations.

Patient Care Coordinator at Abundant Life Supported Living (2021-10 – 2022-04)

• Developed and implemented individualized care plans tailored to each client's needs.
• Evaluated clients' progress and updated new information and/or changes to their care plans.
• Recruited, trained, and mentored new Behavioral Health Aides in patient care techniques and crisis management.
• Conducted regular meetings with family members and potential clients to assess care needs and explain services.
• Traveled to clients' homes to assist with and pick up any paperwork and/or training on and introducing new caregiver to clients.
• Rotated being ON-Call for clients and caregivers and answered the phone after office hours.

Certified Medication Technician/Caregiver at Overland court assisted living (2019-08 – 2021-07)

• Cared for residents in assisted living and memory care, including those with dementia and Alzheimer's.
• Administers medication and treatment as directed and within state and federal guidelines.
• Maintains clean, orderly, and safe work area to ensure safety of others.
• Cross-trained and highly knowledgeable across multiple departments to include assisted living and memory care units, assisting patients with dementia and Alzheimer's.
• Provided personal assistance supporting elderly individuals with limited mobility.
• Oversaw resident schedules consisting of exercise routines, doctors' appointments, medication intake, recreational activities, and family visits.
• Followed care plan, home regulations, and ensured safety practices were consistently implemented.

High School Diploma – Richard Mckenna Charter High School (2017-01 – 2017-12)