Nelli Mendoza

Resourceful professional with 5+ years of management and healthcare experience, including roles as Health Unit Coordinator and HR Manager. Skilled in team leadership, staff training, and daily operations for multi-site organizations. Holds current BLS and MA certifications. Proven ability to streamline workflows, support patient advocacy, and ensure regulatory compliance in fast-paced environments.

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

HR Manager - Mega lab services - San Francisco, CA

(2019-11 - 2024-06)

• Led recruitment, interviews, and employee onboarding processes, increasing staff retention by 20%
• Maintained workplace safety and compliance with labor regulations, resulting in zero violations during audits
• Managed employee training, conflict resolution, and performance evaluations, enhancing team productivity
• Handled payroll, QuickBooks, and business contracts with SFMTA, AC Transit, and the City of San Francisco, ensuring timely payments
• Opened and managed multiple new locations, overseeing operations and inventory to support business growth

Health Unit Coordinator - Sutter Health - San Francisco, CA

(2023-06 - 2024-05)

• Coordinated and managed daily unit operations in a fast-paced medical environment, ensuring smooth patient flow
• Supported medical staff by optimizing workflow and resource allocation, improving team efficiency
• Oversaw administrative tasks, including patient charge entry and supply ordering, reducing supply shortages by 15%
• Ensured compliance with healthcare regulations and organizational policies, maintaining a 100% audit pass rate
• Provided guidance and support to new staff members, accelerating onboarding and reducing training time

Patient Advocate/Intake - Elevate Patient Financial Solutions - San Francisco, CA

(2023-02 - 2023-06)

• Assisted patients in obtaining Medi-Cal and Medicare approvals, increasing approval rates by 15%
• Facilitated communication between patients and medical facilities to establish payment plans, reducing outstanding balances
• Provided emotional and logistical support for patients navigating healthcare systems, improving patient satisfaction
• Educated patients on their legal rights and available assistance programs, empowering informed healthcare decisions

Medical Assistant - Savant Medical Group - San Francisco, CA

(2018-01 - 2019-01)

• Delivered concierge practice services, enhancing patient experience and satisfaction
• Provided health coaching and insurance eligibility support, streamlining patient intake and coverage verification
• Managed appointment scheduling, injections, vitals, and EKGs, improving clinical workflow efficiency
• Processed prior authorizations, prescription call-ins, and rx prescriptions, reducing approval turnaround time
• Assisted in Pap smears, Next Med Testing, and suture removal, supporting physicians in daily procedures

Associate Degree - Nursing - Grand Canyon University

Associate's degree - Kaplan College (2015-01 - 2015-12)

Certificate - Medical Assistant (Certificate Registered) - Kaplan College (2015-01 - 2015-12)

High school diploma or GED