Front-Office Operations Professional at Aspen Dental (2026 – Present)
- Managed patient experience and front-office operations with empathetic, solutions-focused service.
- Coordinated dental procedures, appointments, follow-ups, and treatment scheduling with accuracy.
- Applied knowledge of insurance coverage, eligibility, benefits, and patient responsibilities.
- Processed administrative tickets, including records releases, referrals, documentation, and patient requests.
- Utilized Aspen Dental's EPM system to manage patient records, scheduling, documentation, and daily workflows.
Client Services & Operations Coordinator | Remote / International | Patient Experience Coordinator at Independent (2018 – Present)
- Coordinated client appointments, service scheduling, and follow-up communication in structured service environments.
- Maintained accurate client records, documentation, and workflow tracking to ensure timely service delivery.
- Supported administrative processes including data entry, organization, and client information management.
- Communicated with clients to provide updates, guidance, and resolution of service-related inquiries.
- Managed multiple tasks simultaneously while ensuring accuracy and efficiency in daily operations.
Event & Client Experience Coordinator at Freelance (2019 – 2023)
- Coordinated events, conferences, meetings, and client experiences from planning through execution
- Managed logistics, scheduling, vendor coordination, and service delivery across multiple stakeholders
- Maintained professional relationships with suppliers and supported negotiation processes
- Assisted in corporate events, seminars, conferences, and organized group experiences
Consultant Internship at Pharmacy Operations & Business (2021 – 2023)
- Supported operational workflows and business processes within a pharmacy environment
- Conducted market research and assisted in improving customer service and sales strategies
- Contributed to training materials and procedural documentation for staff development
- Supported improvements in efficiency, service delivery, and customer experience
University Lecturer & Spanish Language Instructor at IDEM (2021 – 2022)
- Delivered structured instruction and guided students through academic learning processes.
- Adapted communication to explain complex concepts in a clear and simple way.
Administrative Assistant at Municipal Government (2017 – 2020)
- Supported administrative, HR, and finance operations in a structured government environment.
- Processed and maintained confidential documentation following official procedures.
Production Line Operator at Sanderson Farms (2023 – 2026)
- Followed strict procedures and safety guidelines in a regulated production environment.
- Maintained productivity and quality standards in a fast-paced setting.
- Identified and resolved operational issues to support workflow efficiency.
- Demonstrated reliability, attention to detail, and strong work ethic.
