Nelson Martinez

Chief Operating Officer and enterprise operations executive with more than 20 years of experience helping founder-led, private equity-backed, and growth-oriented organizations scale through operational excellence, business transformation, and disciplined execution. A trusted partner to CEOs and executive leadership teams, recognized for building scalable organizations, strengthening financial performance, developing high-performing leadership teams, and creating the operational infrastructure required to support sustained growth. Having co-founded and helped build a technology services company, I understand firsthand the challenges founders face as organizations grow—from establishing scalable operating processes to building the leadership structure, accountability, and operational discipline required for sustainable growth.

Executive leadership experience includes leading organizations generating up to $80 million in annual revenue, managing $30 million operating budgets, leading 86-person multi-site organizations, and overseeing enterprise initiatives including ERP modernization, M&A integration, organizational transformation, regulatory compliance, and customer experience improvement. Recognized for aligning people, processes, and technology with business strategy to improve profitability, strengthen organizational capability, and create long-term enterprise value.

Chief Operating Officer at ITMC / 101VOICE (2025-08 – Present)

Provide executive leadership for enterprise operations across a multi-entity telecommunications and technology organization, partnering with the CEO to strengthen governance, improve execution, and build the operational infrastructure required for scalable growth. Executive responsibility for Finance, Human Resources, Supply Chain, Project Management, Service Delivery, Compliance, and Administration.

• Implemented the Entrepreneurial Operating System (EOS), establishing executive scorecards, quarterly priorities, accountability disciplines, and leadership operating rhythms that strengthened execution, organizational alignment, and decision-making.
• Modernized procurement, inventory management, and asset control processes, improving operational controls, inventory accuracy, and financial reporting integrity while strengthening cost-of-goods accountability.
• Redesigned invoicing and project billing workflows, improving cash flow visibility, reducing billing delays, and establishing more disciplined revenue recognition processes.
• Established enterprise governance through standardized regulatory compliance procedures, documentation standards, executive reporting, and operational controls that reduced organizational risk and improved accountability.
• Developed executive dashboards, KPI reporting, and operating review processes that improved performance visibility and enabled faster, data-driven strategic decisions.

Chief Operating Officer & General Manager at Paxio (2019-03 – 2025-07)

Provided executive leadership for enterprise operations across engineering, service delivery, finance, customer experience, and organizational performance. Directed an 86-person, multi-site organization with responsibility for a $30 million operating budget supporting more than $80 million in annual revenue.

• Partnered with executive leadership to execute growth strategies that supported expansion while maintaining financial discipline. Led the implementation of Oracle NetSuite ERP, increasing customer service efficiency by 30% and improving first-contact resolution by 25%.
• Developed capacity planning, KPI governance, and operational reporting processes supporting five major market expansions while sustaining 99.99% network reliability.
• Reduced operating expenses by 10% through process redesign, workforce planning, operational standardization, and disciplined performance management.
• Led post-acquisition operational integration following the Fastmetrics acquisition, aligning systems, teams, and operating processes.
• Built and scaled a national channel partner program that increased channel-driven revenue by more than 200% within twelve months.

Vice President of Operations → Chief Operating Officer at Advantel Networks (2010-01 – 2018-11)

Served as executive leader for enterprise operations with responsibility for service delivery, engineering, finance, customer experience, project management, and organizational performance. Led an 86-person organization with a $30M operating budget supporting up to $80M in annual revenue.

• Reduced recurring operating expenses by more than $600,000 annually through vendor negotiations, restructuring, and process improvements.
• Guided operational integration during the ConvergeOne acquisition while maintaining organizational stability.
• Improved employee engagement by 25% and reduced voluntary turnover by 30% through leadership development.
• Increased managed-services recurring revenue by 20% while sustaining 95% customer renewal rates.
• Directed the multi-million-dollar Golden 1 Center enterprise deployment.

Co-Founder & Vice President of Operations at CNR Connect (2007-01 – 2009-06)

Co-founded a technology services company focused on network infrastructure and enterprise communications. Built the operational foundation required to scale the business, partnering with two co-founders to establish operating processes, recruit and develop teams, and deliver complex customer implementations.

• Co-founded and helped build a technology services company from startup through sustained growth.
• Directed operations across professional services, project delivery, customer support, and technical implementation.
• Successfully delivered more than 100 enterprise technology implementations, consistently meeting customer expectations, schedules, and budgets.
• Built scalable operational processes covering project delivery, resource planning, and service operations.
• Recruited, developed, and led cross-functional teams while fostering a customer-focused culture.
• Managed operational planning, financial oversight, and resource allocation to support profitable growth.

B.S. in Business Administration – Grand Canyon University