Nelson Serrano

Talented, passionate, self-motivated, team oriented, agile leader with strong analytical and problem-solving skills. Specialized in Business Continuity and Disaster Recovery with more than 12 years of experience in different roles of organizational resilience. Financial background with a focus on streamlining processes for efficiency and automation.

Native knowledge of Spanish.

PNC Bank, Remote October 2021 - Present 

Business Continuity Lead – AMG/SST DR Consultant - Disaster Recovery Team

Business Continuity Consultant managing Asset Management and Shared Services Technology Groups

• Headed the development of Business Continuity and Disaster Recovery plans; oversaw testing, emergency response, and recovery. Informed in the selection of operating strategies for the continuation of the business within a recovery time objective (RTO).
• Led business recovery, crisis management, emergency management, contingency planning, and disaster-preparedness planning.
• Conducted, communicated, and maintained business continuity lifecycle planning and business impact analysis. Identified and quantified the potential impact of disruptions and disaster scenarios.
• Interfaced with LOB committee/executive to report on the compliance of business continuity processes, readiness, events, and exercise results. Led relationships with audit and government regulators on business continuity issues.
• Oversaw high-profile initiatives through the development, enhancement and dissemination of continuity processes and standards. Developed and delivered the training on business continuity. 
• Assessed and effectively managed risks associated with business objectives and activities to ensure they adhere to and support Enterprise Risk Management Framework.
• Experience with of Tableau, and Dashboarding tools.

CERTIFICATION

Certified Business Continuity Professional (CBCP), October 2023

EDUCATION

Bachelor of Science (BS) in Computer Sciences / Earth Sciences Minor

Universidad San Francisco de Quito, Quito, Ecuador