Nelson Thomas

Watch surrounding Scan fair Stand for extended periods of time

Security Officer at Inter-con security (2025-07 – Present)

• Watch surrounding
• Scan fair
• Stand for extended periods of time
• Deal with heat
• Inspect platform for technology not working, or if anything unusual
• Do proper paperwork when you meet people that need medical attention

Security at Player16 (2025-05 – 2025-08)

• Secure building
• Screen people in with metal detectors
• X-ray experience
• Standing for extended periods of time
• Basic codes for communications over radio

Marketing and Communications Assistant at ASU/ AE Communications (2024-06 – 2024-07)

• video record Black student life
• edit long and short form content
• video record inferno fest
• meeting 2 times a week
• Give insight and research on how to create a podcast and what would be the best ways to do it
• Produced high-quality press releases, contributing to positive media coverage of company events and announcements.
• Collaborated with cross-functional teams on project-based assignments for timely completion of deliverables.
• Collaborated with Photographers and videographers to complete wide range of video projects.

Collections Representative at JPMorgan Chase Bank (2020-08 – 2024-05)

• collect on past due accounts
• comfortable communicating with customers in a metrics-driven environment
• navigate multiple technologies while staying engaged with our customers
• Possess excellent negotiation and decision making skills; in addition to strong communication skills
• Possess strong customer focus with the ability to have detailed conversations with our customers
• Treat customers with respect and respond with empathy
• Demonstrate sensitivity and compassion in difficult situations
• Demonstrate personal excellence including punctuality, integrity and accountability
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgment

Customer Service Representative at federal maximus (2019-03 – 2020-08)

• customer service
• high call volume
• Responding to numerous phone inquiries
• Using standard technology: telephones, e-mail and web
• Assisting callers in finishing online applications
• Completing daily electronic call logs

Customer service representative at Concentric (2018-11 – 2019-03)

• 3rd party for intuit tax service
• Inbound calls
• High volume

Retention Representative at EMPEREON CONSTAR (2018-04 – 2018-10)

• Took inbound calls
• made outbound calls
• retain customers
• upsell new products
• Help train new employees on the floor

Warehouse Picker at US FOODS (2016-12 – 2018-03)

• FILL ORDERS
• PACK PALLETS
• DRIVE FORKLIFT
• APPLY INFORMATION TO SPREADSHEET
• Cherry pickier - Took orders
• Cherry pickier - Time sensitive
• Cherry pickier - Pick up 20-30lbs packages

Call Center Representative at ALL STAR CALL CENTER (2016-06 – 2016-08)

• Took inbound calls
• Data entry
• determine eligibility to vote
• Gave directions to voting polls
• Customer education on voting

HIGH SCHOOL DIPLOMA – HAROLD S VINCENT (2013)

– Glendale Community College (2021 – 2022)

Film – ASU Sidney Poitier Film New American film School (2023 – 2025)