Neried Figueroa

Customer-focused Senior Administrative Assistant with 10+ years of experience supporting healthcare leadership teams, physicians, and multidisciplinary teams in fast-paced hospital and clinical environments. Skilled in patient scheduling, registration, insurance verification, appointment coordination, customer service, medical office operations, and confidential records management. Proven ability to manage high-volume communications, coordinate clinical activities, and maintain HIPAA compliance while delivering exceptional patient support.

Senior Administrative Assistant at Baylor St. Luke's Medical Center (2023-04 – 2025-10)

Provided high-level administrative and operational support to senior leadership within a large healthcare system.

• Coordinated calendars, meetings, scheduling, and patient-related activities to ensure efficient workflow.
• Managed high-volume phone calls and email correspondence with professionalism and exceptional customer service.
• Assisted with appointment coordination, patient follow-up communications, and departmental scheduling needs.
• Prepared agendas, reports, presentations, and meeting documentation for executive and clinical leadership meetings.
• Maintained confidential patient and organizational information in compliance with HIPAA guidelines.

Administrative Assistant at HCA Healthcare (2018-07 – 2023-04)

Supported senior leadership teams in a fast-paced hospital environment.

• Scheduled appointments, coordinated meetings, and managed calendars for healthcare leadership teams.
• Provided exceptional customer service to patients, physicians, vendors, and staff through phone, email, and in-person interactions.
• Assisted with registration documentation, data entry, and maintaining accurate patient records.
• Served as liaison between departments to ensure timely communication and issue resolution.

Administrative Assistant at The Harris Center/MHMRA (2017-04 – 2018-05)

Provided administrative support to physicians, licensed therapists, supervisors, and clerical staff in a behavioral healthcare setting.

• Scheduled appointments and coordinated patient communications and follow-up activities.
• Maintained confidentiality of patient and clinical information in accordance with HIPAA standards.

Bachelor of Arts in Healthcare Administration – Ashford University

Associate of Arts in Healthcare Administration – University of Phoenix