Neya Anderson

To utilize my expertise in customer service, time management and build knowledge on FedEx Office's business model and put the QDM and servant leadership models to practice.

Store Consultant at FedEx Office (2021-11 – Present)

I consistently deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. I am knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. I am responsible for handling orders, coordinating activities in the Store, providing pricing and product information, and recommending products and services.

I operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Customer Service Agent at FedEx Express (2020-08 – 2021-11)

I provided accurate information and assistance to customers, which included responding to inquiries, problem-resolution and selling of company services. Performed administrative support functions necessary for efficient station operations. Performed other duties as assigned.

New Hire Training Manager at FedEx Ground (2018-08 – 2020-08)

This was a frontline supervisor position that supported the FedEx Safety Above All Culture and managed specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. I also helped with managing the administrative employees and functions and ensured administrative processes were compliant with FedEx policies and procedures and governmental regulations.

High school diploma – Paul Pewitt High School (2010-06)

CNA Certification – Texarkana College (2017-05)