Program Manager - Aldrich Care Solutions LLC - Stafford, VA
(2024-07)
- Provide training and evaluation of staff in encouraging individuals to exercise freedom, independence, self-direction, and decision-making.
- Provide training and evaluation to staff in utilizing individualized methods of supporting individuals to build relationships and connections with other members of the greater community.
- Supervises and trains staff, provides new hire program orientation, conducts interviews, and is active in the hiring process.
- Creates monthly schedules and ensures schedules are followed; reviews and submits time sheets; conducts annual performance evaluations; makes disciplinary action recommendations; addresses staff's needs and concerns.
- Conducts routine quality record review of person-centered documentation and specialized medical and health documentation.
- Ensures that all applicable documentation, includes evidence of compliance with Home and Community Based Services (HCBS) regulations for each person supported.
- Monitors the incorporation of the Direct Support Professional Code of Ethics into daily practice.
- Carries out person-centered practices.
- Monitors the entire medication administration process.
- Interacts with medical personnel to address ongoing and acute medical conditions of the individuals being served.
- Ensures continuity of benefits (DD Waiver, Medicaid, Social Security, etc).
- Oversight of individuals' financial transactions and use of benefits; completes reviews to ensure staff are following company policy and regulations.
- Acts as an advocate for individuals and research resources, products, and devices that may be beneficial.
- With individuals receiving residential services, conduct ongoing monitoring of progress towards the person's desired outcomes.
- Assure individual human rights are protected, as well as rights identified in HCBS regulations.
- Attends person-centered planning meetings, program, and agency meetings.
- Ensures routine checks of home and vehicles to determine if repairs or routine maintenance is needed.
- Assign and review house tasks and documentation (medication count, money count, grocery shopping, budgeting, and van inspections).
- Ensures the home is clean, including designating staff to aid in cleaning, track inventory, and submit supply orders.
- Facilitates and organizes regular staff meetings and develops and implements employee recognition.
- Responds to emergencies and provides crisis intervention.
- Monitors health and wellbeing; notes and reports changes or emergence of signs and symptoms of illness or injury.
- Ensures staff carries out specialized positioning programs, therapeutic standing programs, and therapeutic walking programs if applicable.
- Arranges for training and monitors use of specialized equipment that individuals may need.
- Compliance as well as training employees on regulations set forth by the DBHDS Office of Licensure, Office of Human Rights, Department of Justice (Settlement Agreement with Virginia), HCBS regulations, Department of Medical Assistance Services, Centers for Medicare & Medicaid Services, Department of Medical Assistance Services, and others as required.
- Performs other related tasks as assigned.
- Provides coverage for shifts when needed.
- Provides direct support as coverage and to support and teach staff members.
- Completes on-call duties
Direct Support Professional - AMAZINGLYF - Fredericksburg, VA
(2024-04 - 2024-07)
- Provide personal care and support to individuals with disabilities
- Assist with daily living activities, such as bathing, dressing, and meal preparation
- Transport individuals to appointments, community events, and recreational activities
- Communicate effectively and maintain positive relationships with individuals, families, and team members
- Document daily activities and support plans in accordance with agency policies and procedures
- Participate in ongoing training and professional development opportunities
Office Manager / DSP - Better and Best Homecare - Fredericksburg, VA
(2019-11 - 2024-02)
- Assisting in office organization and filling
- Answering call
- Scheduling patients for appointment
- Referrals and logging referrals
- Address/send mail / scanning/ faxing
- Run background checks
- Up keep of Employee files
- Assemble new employee files
- Schedule interview dates/times with applicants
- A bit of Accounting / reconciliation using Quick Book
- Assist with any other administrative activities when necessary
- Provide personal care and support to individuals with disabilities
- Assist with daily living activities, such as bathing, dressing, and meal preparation
- Transport individuals to appointments, community events, and recreational activities
- Communicate effectively and maintain positive relationships with individuals, families, and team members
- Document daily activities and support plans in accordance with agency policies and procedures
- Participate in ongoing training and professional development opportunities
Team Lead - Macy's - Fredericksburg, VA
(2018-11 - 2019-11)
- Supervising my co-workers and making sure everything is done in accordance with the company's regulations.
- Provides excellent customer service.
- Check out the customer's merchandise through the POS registers. Performs various customer service activities.
- Processed various payments with cash, credit cards, checks, rewards, and gift card programs.
- Process layaways, returns, and exchanges
- Taking Inventory.
- Perform other tasks as assigned by manager from time-to-time
Administrative Assistant / Financial Personnel - Hosanna Chapel - Fredericksburg, VA
(2016-06)
- Data Entry
- Basic Financial tasks
- Updating all records in the church, incomes, and expenses. purchases
- Deposit weekly money received at the bank
Cashier - JCPenney - Fredericksburg, VA
(2017-11 - 2018-11)
- Provides excellent customer service.
- Check out the customer's merchandise through the POS registers. Performs various customer service activities.
- Processed various payments with cash, credit cards, checks, rewards, and gift card programs.
- Process layaways, returns, and exchanges
- Perform other tasks as assigned by manager from time-to-time
Customer Support Service - Alorica - Fredericksburg, VA
(2017-06 - 2017-10)
- Provide customer service via phone, email, and online chat to resolve their questions or concerns.
- Possesses effective research skills to conduct customer account research.
- Utilized software, databases, scripts, and other tools appropriately as set by the company.
- Maintains and updates customer information as necessary.
- Calmly attempts to resolve and de-escalate any issues.
- Perform other duties to support business needs.
Assistant Teacher - Minnieland Academy - Fredericksburg, VA
(2016-08 - 2017-06)
- Helping the lead teacher to accomplish her tasks.
- Effectively work with parents and is a strong listener.
- Excellent classroom management.
- Experience working with special needs children.
- Interactive teaching/learning, and creative student engagement.
Administrative Assistant/Account Receivables and Payables - Linksfield School - Accra, Ghana
(2014-08 - 2016-05)
- Answered all incoming calls and helped visitors entering the facility.
- Maintain confidentiality of resident and facility records/information.
- Deposit checks, processed invoices and enter payments into payment systems.
- Assist with inventory of all office supplies, stocks supply, and may place office supply orders from time to time
- Data Entry and Review – posting invoices/vouchers /payment requests.
- Handled account receivable and payments posting and banking deposits.
- Performed any other clerical duties including but not limited to, inventory documentation, assisting with management meetings, End of month reports and other tasks as needed.
- Strong Microsoft Office such as Word and Excel.
Store Manager/Accounting Clerk - Ivory-Jones Ltd - Accra, Ghana
(2009-07 - 2012-09)
- Managed the store, data entry, and processed payments.
- Prepared banking document sheet and deposits.
- Addressed customer inquiries promptly and professionally and ensure customer satisfaction.
- Provide training and supervising staff, agreeing and managing budgets.
- Planned, coordinated and managed all business operations to achieve corporate goals.
- Identified business opportunities with new and existing customers.
- Summarized current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
- Ability to multitask and have strong attention to detail
- Documented financial transactions by entering account information.
- Recommended financial actions by analyzing accounting options.
Administrative Assistant/Receptionist - Biga International - Accra, Ghana
(2009-05 - 2012-08)
- Answered all incoming calls and helped visitors entering the company
- Strong Microsoft Office such as Word and Excel.
- Data Entry and Review – posting invoices/vouchers /payment requests
- Assist with inventory of all office supplies, stocks supply, and may place office supply orders from time to time
- Prepared banking document sheet and deposits
- Ability to multitask and have strong attention to detail
- Addressed customer inquiries promptly and professionally and ensure customer satisfaction.
- Maintain confidentiality of resident and facility records/information.
- Handled account receivable and payments posting and banking deposits.
- Ability to work both independently and with team members.
- Strong interpersonal skills and ability to communicate effectively both verbally and in writing
