Niccole Baptista

Dedicated and detailed oriented professional with a strong background in a administrative support and public service. currently serving the Municipality of Sta. Cruz, Laguna. Specializing in records management, digital community engagement, including content editing and social media posting, to drive community engagement. A Civil Service Sub-Professional passer with a proven track record of accuracy in data entry and a proactive approach to collaborative problem solving.

Administrative Aide at Sta. Cruz Municipality (2025-07 – Present)

• Facilitating daily office communications, managing complex schedules, and streamlining records using Google Workspace (Docs, Sheets, Drive) and Microsoft Office.
• Strengthening digital community outreach by editing content and posting updates on the office's official social media pages and digital bulletin boards.
• Delivering active technical assistance and logistical support.

Administrative Aide/Data Encoder at Provincial Capitol (2025-04 – 2025-07)

• Supported daily office operations through efficient file management and organization.
• Performed high volume data entry and digital record keeping with exceptional attention to detail.

Customer Service/Advisor I at Concentrix CVG Philippines, Inc (2025-02 – 2025-03)

• Handled inbound customer service cells regarding shipment tracking, billing, and service issues.
• Provided proactive solutions to customer claims and inquiries in a fast paced environment.

Bachelor of Science in Psychology – AMA Computer College Sta, Cruz Laguna (2021 – 2025)