Niccolo Alfonso

Returning IT support professional with 3+ years' hands-on experience at a managed service provider, delivering front-line support to 40+ client companies. Skilled in Office 365 administration, Active Directory (including hybrid and fully cloud-based environments), GPO configuration, Windows 7/10/11 troubleshooting, basic Cisco routing/switching, Barracuda firewall and access point management, and VMware virtualization. Seeking to re-enter the industry in a technical support or IT technician role after a long hiatus where I can restart my career with a fresh perspective.

Technical Support Representative - Denpro IT - Bryans Road, MD

(2018-03 - 2021-09)

• Acted as front-line support for more than 40 different client companies
• Managed Office 365 and Active Directory environments
• Configured basic group policy objects (password requirements, disable fast startup)
• Managed OUs and applicable users/computers within
• Worked with hybrid environments that required syncing local AD environments to Azure Office 365
• Configured and troubleshot Windows 7, 10, and 11 environments
• Configured basic Cisco router and switch settings
• Configured and troubleshot Barracuda firewalls and access points
• Set up and managed basic virtual machine environments with VMware

Bachelors of Science - Cybersecurity and Networking - University of Maryland Global Campus (2022-01 - 2024-05)