Epic Go-Live Support Coordinator / Administrative Support at Various Healthcare Facilities (2026-04 – 2026-06)
- Provides individualized support for Epic Go-Live implementation projects by serving as a primary point of contact for clinical and operational staff.
- Manages the distribution and tracking of entrance badges, temporary access credentials, and security materials for hundreds of Go-Live team members, ensuring compliance with facility security protocols.
- Coordinates the issuance and reconciliation of meal vouchers for project staff, consultants, and clinical support teams while maintaining accurate inventory and usage records.
- Assisted physicians, nurses, and ancillary staff by directing them to appropriate training locations, support resources, and Go-Live command centers.
- Maintains detailed logs of badge assignments, meal voucher distribution, and personnel check-in/check-out activities to support project accountability.
- Collaborates with project managers, hospital leadership, security personnel, and logistics teams to ensure seamless daily operations throughout the Go-Live event.
- Responds promptly to staff requests, resolving administrative and logistical issues to minimize disruptions and support project success.
- Supports onboarding activities by verifying personnel information, preparing welcome materials, and facilitating access to designated work areas.
- Demonstrate exceptional customer service and organizational skills while managing multiple priorities in a fast-paced healthcare environment.
- Ensures confidentiality and compliance with HIPAA standards and organizational policies when handling sensitive employee and patient-related information
Data Analyst / Executive Administrator (GS-2210-12) at Internal Revenue Service (2024-12 – 2025-09)
- Coordinates Filing Season Readiness executive reporting (ESC, EOY/BOY conferences), providing CIO, ECC, and leadership with daily updates on P1/P2 incidents, problem management, and IT actions.
- Draft agendas, review open incident tickets, and recommend issues for executive visibility.
- Manage conference logistics for 75+ participants, ensuring seamless collaboration across IRS business units.
- Produce daily tracking reports for CIO office, improving decision-making and IT issue resolution.
Change Management Specialist (GS-2210-09/11) at Internal Revenue Service (2022-12 – 2024-12)
- Developed and managed Organizational Change Management (OCM) strategy supporting IRS ECC operations.
- Led stakeholder engagement, readiness assessments, and issue mitigation planning.
- Oversaw Change Impact Database and ensured compliance with project milestones.
- Supported IRS Master File data processes (IMF, BMF, GMF, EFTPS) and ensured integrity of submission reporting.
Systems Engineer at Defense Health Agency (Liberty Technologies) (2022-01 – 2022-11)
- Delivered tiered IT support for 600+ personnel; resolved incidents via service desk, Active Directory, Outlook, SCCM, and network administration.
- Supported WAN/LAN troubleshooting, server hardware, and cybersecurity compliance.
- Created knowledgebase documentation, improving triage response times and end-user satisfaction.
Site Team Leader, Tier II/III at Defense Logistics Agency (2019-07 – 2019-12)
- Supervised 20+ IT technicians supporting 26,000+ personnel.
- Directed risk management assessments and staffing strategies for IT service delivery.
- Acted as SME for evaluation/installation of IT hardware and enterprise systems.
Senior Office Assistant / IT Property Administrator at US Air Force Reserve Command (2017-08 – 2019-07)
- Managed IT assets, conducted data analysis for strategic planning, and supported system troubleshooting.
- Collaborated with Directorates and Major Commands to align IT resources with mission needs.
Virtual Service Desk Representative (Tier 3) at US Air Force Reserve Command (2016-10 – 2017-05)
- Assisted customers in analyzing, developing, and evaluating long-range implementation of major command programs.
- Researched new business practices and analyzed reporting systems for efficiency.
Help Desk Manager at US Air Force (2007-01 – 2014-08)
- Planned and delivered customer support services including installation, configuration, troubleshooting, and training.
- Managed IT projects/programs and coordinated with vendors to ensure mission success.
- Formulated IT budgets and advised management on acquisition strategies.
