Patient Accounts Representative – Medical Billing at St. Joseph’s Medical Center (2026-07 – 2026-10)
- Processed and adjusted patient payments and reviewed patient account balances for accuracy.
- Worked insurance claims, denials, rejections, and billing-related issues.
- Reviewed and corrected billing codes and account information to support accurate claim processing.
- Contacted insurance companies about claims, eligibility, account issues, and payment status.
- Reviewed and worked credit balances and insurance aging accounts.
- Researched and addressed SSI errors and claim rejections to help resolve outstanding account issues.
- Assisted with patient registration, insurance information, and authorization-related processes.
- Prepared and processed faxes, scanned documents, and maintained electronic patient records.
- Retrieved and reviewed medical records and supporting documentation for billing and account-related needs.
- Maintained confidentiality of patient information and followed healthcare and departmental procedures.
- Collaborated with coworkers and other departments to resolve patient account and insurance issues.
Graduate Assistant at Monroe University Honors Program (2024-09 – 2026-04)
- Conducted research under the supervision of professors or helping with faculty-led projects
- Managed communications such as phone system, emails, newsletters, or social media
- Coordinated events including seminars, workshops, community service, and cultural initiatives
- Monitored over 300 students' degree evaluations
- Advised over 150 undergraduate honors students
- Facilitated over 15 classes either as the instructor or the teaching assistant
Health Services Administration Intern at Montefiore Family Health Center (2024-01 – 2024-03)
- Provided English to Spanish, and Spanish to English translation for patients and management
- Assisted management with office administrative duties including filing and document organization
- Managed a multi-line phone system for doctors and staff
Teacher Assistant at Link by Link Children, Inc. (2018-01 – 2023-12)
- Supported the development of writing and reading skills in children.
- Prepared and give out meals and snacks daily, ensuring a safe and nurturing environment.
- Facilitated educational and play activities including arts and crafts to promote developmental growth
Volunteer at God’s Love We Deliver (2025-06 – 2026-04)
- Assisted in preparing and serving food for at-need populations
Volunteer at Wartburg Adult Daycare Center (2025-10 – 2026-04)
- Assisted elderly clients with stimulating activities to promote cognitive engagement
Volunteer at Westchester Parks Foundation (2022 – 2026-04)
- Assisted in maintenance and clearing parks and public places (i.e. planting, invasive plant removal)
CNA Clinical at Sunrise Assist Living (2021-05 – 2021-06)
- Aided seniors with completing daily task such as bathing, getting out of bed, preparing meal
- Maintained a clean work environment
