Field Service Technician | IT Support Specialist at Arizona Business Systems (Present)
Primary field technician and installer supporting businesses throughout Arizona.
- Contributed to maintaining a 5.0-star customer rating through exceptional customer service and technical support.
- Frequently recognized in customer reviews for professionalism, technical expertise, and problem resolution.
- Installed, configured, and supported printers, computers, phones, routers, switches, TVs, and business network infrastructure.
- Installed and troubleshot Windows 10, Windows 11, and Windows Server 2012/16/19/22/25 environments.
- Configured shared folders, network drives, file permissions, and print services for multi-user business environments.
- Implemented Scan-to-Folder, Scan-to-Email, Fax-to-Folder, and Scan-to-OneDrive workflows for document management and business automation.
- Performed data recovery, backup management, workstation deployments, and system migrations.
- Delivered remote support using ConnectWise, TeamViewer, Quick Assist, Chrome RDP, and Tailscale.
- Installed and tested structured network cabling and business networking equipment.
- Coordinated technician dispatching and service scheduling using EWS software.
- Managed managed-print environments using PrintTrackerPro and fulfilled supply orders through UPS shipping systems.
- Traveled extensively throughout Arizona, independently managing onsite service calls, installations, and customer projects.
Network Engineer at Aston Technologies (2023-01 – 2023-06)
6 Month Contract
- Systems Implementation: Managed hardware installation and troubleshooting for complex client network devices.
- Technical Support: Provided assistance for diverse hardware/software malfunctions, improving infrastructure reliability.
Retail Management Leader Coach at Walmart Corporation (2009-01 – 2023-12)
- Directed daily multi-department operations and staff scheduling for 14 years.
- Managed operations across multiple departments including Auto Care Center, Hardware, Paint, and eCommerce fulfillment.
- Administered operational systems including inventory platforms, reporting tools, compliance audits, and order management systems.
- Oversaw hiring, training, performance management, and employee development programs.
- Managed cash office operations, security protocols, and store access controls.
- Conducted audits, vendor coordination, and inventory reconciliation processes.
- Led troubleshooting and resolution of operational, customer, and technical issues in high-pressure environments.
- Participated in enterprise communication systems including conference calls and digital operational reporting tools.
