Nicholas Hong

Detail-oriented IT Specialist with 3+ years of experience designing and evaluating infrastructure solutions. Experienced in gathering stakeholder requirements and translating technical issues into clear, well-reasoned solutions. Known for independently troubleshooting complex issues through log analysis and research documentation. Continuously expanding hands-on experience through personal projects to stay current with evolving cloud and DevOps technologies

IS Support Specialist at SICPA (2022-10 – Present)

• Resolved most infrastructure incidents across the Americas region through log analysis and documentation, escalating complex cases to global teams with clear diagnostic detail
• Strengthened cross-team communication and coordination skills by working closely with global network, infrastructure, and security teams, ensuring clear handoffs and efficient resolution of escalated issues

Assistant Network Administrator at Catholic Diocese of Arlington (2019-09 – 2022-07)

• Researched and implemented Dell OpenManage Enterprise to automate server patch cycles, saving the team 40+ hours of manual work per month
• Evaluated server hardware requirements against actual workload demands, selecting 1U Dell servers over 2U models to right size compute and reduce unnecessary rack space and cost
• Architected and deployed network switch upgrades to support a VoIP rollout across 14 sites, including port capacity planning and PoE power budgeting to meet deployment requirements.

IT Intern at Catholic Diocese of Arlington (2019-05 – 2019-09)

• Reduced workstation setup time by 50% by designing an optimized imaging and provisioning workflow, and supported organization wide MFA rollout

B.S. in Information Technology, Networking and Cybersecurity – Marymount University (2018-05)