HOUSEKEEPING MANAGER at THE VENETIAN RESORTS LAS VEGAS (2026-01 – 2026-06)
- Managed daily housekeeping operations across assigned resort areas, including staffing priorities, room readiness, inspections, VIP arrivals, guest requests, and shift coverage.
- Reviewed occupancy, arrivals, departures, room status, and productivity reports to ensure sufficient clean-room inventory was available for check-in.
- Assigned workloads, monitored employee productivity and quality, provided performance coaching, and documented attendance, conduct, and service concerns.
- Resolved guest complaints, unusual operating conditions, delayed rooms, and service disruptions while escalating significant concerns to senior leadership.
- Coordinated with Front Desk, Engineering, Dispatch, and Housekeeping leadership to address maintenance issues, room discrepancies, priority arrivals, and operational barriers.
- Developed digital trackers and reporting workflows that improved shift handovers, task visibility, compliance monitoring, and management follow-through.
HOUSEKEEPING OPERATIONS, OFFICE COORDINATION AND QA SUPERVISOR at WYNN RESORTS LAS VEGAS (2024-01 – 2025-09)
Progressed from frontline housekeeping into Status Board, dispatch, office operations, and relief supervisory responsibilities within a large luxury resort.
- Supervised union-represented team members, distributed assignments, communicated performance expectations, and followed established work rules and collective bargaining procedures.
- Monitored room inventory, arrivals, departures, inspections, priority rooms, re-cleans, and guest requests through Opera PMS and HOTSOS.
- Conducted room inspections, coached employees on productivity and quality standards, and escalated employee-relations concerns through appropriate management channels.
- Coordinated with Front Desk, Engineering, Dispatch, and resort leadership to resolve room delays, maintenance concerns, guest complaints, and operational exceptions.
- Maintained accurate room-status reporting and shift communication to support check-in readiness and continuity across operating teams.
AI SYSTEMS CONSULTANT / IMPLEMENTATION SPECIALIST at ACE SYNERGY SOLUTIONS LLC (2024-02 – 2026-02)
- Evaluated operational processes and implemented workflow, reporting, CRM, and customer communication systems for 26 businesses.
- Identified process gaps, standardized procedures, and created reporting tools that improved accountability, response times, and management visibility.
- Managed requirements gathering, system testing, documentation, employee training, and implementation across multiple client projects.
- Resolved high-volume customer concerns, documented account activity, and followed structured troubleshooting and escalation procedures.
- Maintained quality, accuracy, and response-time standards while delivering clear and professional customer support.
OPERATIONS MANAGER at UCC CAFE LAGUNA (2023-01 – 2023-10)
- Supported e-commerce operations involving product listings, inventory coordination, order fulfillment, customer communication, and vendor follow-up.
- Resolved fulfillment, delivery, product, and customer-service concerns through coordination with internal teams and external partners.
- Promoted to a team Leader of 6 people and stores managing performance, training, and management communications
CUSTOMER RELATIONS SPECIALIST at TELETECH (2022-03 – 2023-03)
- Resolved high-volume customer concerns, documented account activity, and followed structured troubleshooting and escalation procedures.
- Maintained quality, accuracy, and response-time standards while delivering clear and professional customer support.
E-COMMERCE OPERATIONS SPECIALIST at AMERICAN WHOLESALERS LLC (2020-02 – 2022-06)
- Supported e-commerce operations involving product listings, inventory coordination, order fulfillment, customer communication, and vendor follow-up.
- Resolved fulfillment, delivery, product, and customer-service concerns through coordination with internal teams and external partners.
- Promoted to a team Leader of 6 people and stores managing performance, training, and management communications
