Nicholas Zarriello

Results-driven operations leader with over five years of progressive management experience spanning hospital systems, urgent care, and hospitality. Proven ability to drive patient satisfaction, lead cross-functional teams, and implement compliance programs in high-stakes environments.

Quality & Training Manager at Compass One Healthcare / Mount Sinai West (2022-05 – Present)

Spearhead patient experience initiatives across Environmental Services, Food & Nutrition, and Engineering, directly aligning departmental operations with hospital-wide quality objectives.

• Leverage HCAHPS and Press Ganey data to identify service gaps; develop and execute targeted action plans that have improved patient satisfaction scores by 10% for HCAHP Cleanliness
• Cultivate interdisciplinary partnerships with nursing and hospital administration, and champion team-building programs that strengthen communication and operational workflow.
• Design and facilitate compliance training curricula for staff, ensuring consistent adherence to HIPAA, Joint Commission standards, hospital policies, regulatory requirements, and departmental grievances.

Site Manager at Urgentway Medical Center (2021-10 – 2022-05)

Managed daily clinic operations for a team of 10+ staff, overseeing scheduling, payroll, and inventory control.

• Elevated patient relations and office productivity while maintaining high accuracy in insurance verification and administrative processes.

Assistant Site Manager at CityMD / Summit Medical Group (2020-12 – 2021-10)

Directed daily operations for a 30+ member team, with responsibility for onboarding, training, scheduling, payroll, and inventory management of 10K weekly.

• Maintained rigorous accuracy in cash handling, bank deposits, EMR/EHR record-keeping, and insurance verification.

Hospitality Management Roles at Viceroy Central Park South | 11 Howard Hotel | Hampton Inn | Marriott (2018-06 – 2020-03)

Held progressive management positions at four-star and boutique properties in New York and Providence, overseeing guest services and housekeeping operations.

• Built foundational leadership skills in service excellence, team development, and operational efficiency — competencies directly applied to subsequent healthcare management roles.

Master of Business Administration in MBA – Johnson & Wales University (2026-04)

Bachelor of Science in Hotel and Lodging Management – Johnson & Wales University (2017-11)