OPERATIONS MANAGER / PRACTICE ADMINISTRATOR at Oneco Smiles General and Cosmetic Dentistry (2024-08 – Present)
- Lead broad practice operations with significant autonomy, overseeing administrative, financial, staffing, patient experience, compliance, facilities, inventory, technology, and growth initiatives.
- Lead the practice rebuild and rebrand following a period of stagnant patient flow; develop initiatives focused on patient acquisition, retention, scheduling efficiency, and practice visibility.
- Own the employee lifecycle, including creating job listings, recruiting, hiring, onboarding, training, coaching, scheduling, PTO coordination, and ongoing team management.
- Develop and implement workflows, SOPs, forms, checklists, and office protocols to improve consistency, accountability, and operational efficiency.
- Manage A/R and A/P, insurance processes, payment posting, adjustments, claims, benefit explanations, and patient financial communication.
- Evaluate overhead and operating expenses, negotiate and manage vendors, order supplies within budget, reduce utility expenses, and coordinate repairs and outside maintenance.
- Develop marketing concepts and content; manage practice social media, website content, online business information, and brand accuracy to strengthen local visibility.
- Research and implement patient financing options and evaluate opportunities to introduce new technology and dental equipment without significant upfront cost.
- Maintain OSHA and HIPAA compliance; oversee equipment, inventory, facilities, staff schedules, meetings, and day-to-day operational continuity.
DENTAL OFFICE MANAGER at Smile Design Dentistry (2023-06 – 2024-07)
- Managed day-to-day operations in a fast-paced, high-volume practice, including scheduling, staffing, insurance, treatment coordination, financial workflows, and patient service.
- Managed and maintained the schedule for a 10+ employee team while balancing productivity, patient needs, and operational priorities.
- Presented treatment plans and financing options; coordinated insurance verification, benefit breakdowns, allocations, and patient financial discussions.
- Worked within budget and utilized P&L information to support financial decision-making; managed accounts receivable and payable.
- Prepared and reviewed daily, weekly, and monthly reports; supported KPI tracking, team performance, conflict management, and team building.
- Maintained OSHA/HIPAA compliance and handled CDT coding, insurance processes, and administrative problem-solving.
IMPLANT COORDINATOR / SURGICAL ASSISTANT at Middleton Oral Surgery (2022-08 – 2023-06)
- Presented complex implant treatment plans, successfully communicating and coordinating cases exceeding $100,000 in proposed treatment.
- Guided patients through treatment options, sequencing, financial considerations, and next steps while coordinating care between the specialty practice and referring general dentists.
- Coordinated and scheduled multi-phase treatment between the oral surgery practice and patients' general dental offices.
- Assisted with implant placement, extractions, immediate-load provisionals, bone grafting with PRP/PRF, sinus lifts, OAC repairs, biopsies, and tissue grafting, including procedures performed under IV sedation.
LEAD DENTAL ASSISTANT / RECEPTIONIST at Dr. Stephen J. Pere, DMD (2020-09 – 2021-11)
- Served as primary clinical assistant while also supporting front-office administration and patient coordination.
- Explained procedures, treatment options, costs, and treatment priorities to patients.
- Managed calls, scheduling, specialist referrals, records, payments, insurance verification and breakdowns, and dental laboratory coordination.
OWNER / DENTAL EMPLOYEE / INDEPENDENT CONTRACTOR at EFDA Temporary Fill-In, LLC (2017-02 – 2019-06)
- Founded and operated a temporary dental staffing business serving multiple offices with short-term clinical and administrative support.
- Worked across roles including EFDA, dental assistant, receptionist, treatment plan coordinator, insurance coordinator, and office manager.
- Adapted quickly to different practice systems, workflows, staffing needs, and leadership expectations.
PART-TIME INSTRUCTOR – EXPANDED FUNCTIONS CERTIFICATE COURSE at DATS (2014-01 – 2016-01)
- Instructed and supported administration of Clinical Radiology and Expanded Functions certification examinations.
LEAD DENTAL ASSISTANT / TREATMENT COORDINATOR / ADMINISTRATIVE ASSISTANT at Dr. Dennis Corona, DDS (2011-01 – 2016-01)
- Traveled between Sarasota and Bradenton offices and provided on-call and after-hours patient support.
- Solely handled clinical stocking and opening processes for a new OSHA-compliant dental office.
- Served as lead assistant for Invisalign, implant restorations, and obstructive sleep apnea cases.
- Presented treatment needs and associated costs in patient-friendly language, with strong case acceptance across basic through complex treatment plans.
EXPANDED FUNCTIONS LEAD DENTAL ASSISTANT at Bayview Dental Associates / Dr. Fakhouri, DMD (2007-01 – 2011-01)
- Led clinical assisting in a high-volume environment and managed a four-column staggered schedule when needed.
- Assisted with large restorative cases and multi-unit temporaries; instructed and trained dental assisting interns.
DENTAL ASSISTANT / ADMINISTRATIVE ASSISTANT at Coast Dental / Dr. Ken DiCarlo, DDS (2006-01 – 2007-01)
- Worked primarily as an EFDA while supporting administrative responsibilities as needed.
LEAD EFDA / TREATMENT PLAN COORDINATOR at Dr. Stephen Pere, DMD (2003-01 – 2006-01)
- Primary assistant for large cosmetic and full-mouth crown and bridge cases; presented procedures and treatment costs to patients.
- Helped open and organize a new state-of-the-art dental facility.
DENTAL ASSISTANT at Dr. Michael Bettner, DDS (2002-01 – 2003-01)
- Trained on the job, obtained Expanded Functions and Radiology certifications, and advanced into a Lead Dental Assistant role.
