Nichole Meritt

Bilingual English–Spanish administrative and customer service professional with 4+ years of experience in appointment coordination, insurance operations, client outreach, and detailed recordkeeping. Experienced scheduling warranty-covered repairs and replacements, conducting outbound follow-up, resolving escalated concerns, and supporting accurate, efficient service. Brings a warm, organized, concierge-minded approach to a patient-facing clinic role.

Administrative Assistant - ICG

(2026-08 - 2026-09)

• Coordinated recruiting and candidate screening, employee travel and training logistics, purchasing research, and operational follow-up.
• Maintained timely communication across leadership and departments; tracked details and completed administrative requests accurately.

Flood Insurance Underwriter - Wright National Flood Insurance

(2020-11 - 2023)

• Reviewed insurance documentation, policy information, and risk details for accuracy while processing quotes, changes, cancellations, and claims intake.
• Answered customer and agent questions by phone and email, resolving escalations with clear explanations and consistent follow-through.
• Managed multiple time-sensitive requests while maintaining precise records and following established procedures.

Bilingual Customer Service Representative - Bankers Warranty Group

(2018-11 - 2020-08)

• Scheduled warranty-covered repairs and replacements, confirmed service arrangements, and coordinated next steps for English- and Spanish-speaking clients.
• Made outbound calls and followed up with customers to support appointment scheduling and service completion.
• Assisted with account, warranty, application, and order inquiries; documented interactions and handled concerns professionally.
• Earned multiple top-performance awards for customer service quality and results.

St. Petersburg College (2015)

Massage Therapy Program - Cortiva Institute (2013 - 2014)