IT SPECIALIST – WORKSTATION IMAGING at TekSystems (2023-09 – 2023-10)
- Successfully re-imaged and configured computer workstations throughout the hospital system following a cybersecurity breach, ensuring the restoration of secure and operational systems.
- Identified and removed malicious software, viruses, and malware from compromised workstations through thorough system scans and validations.
- Evaluated the condition of hardware components on affected workstations and performed necessary repairs or replacements to maintain optimal performance.
- Collaborated with the IT team to ensure the backup and recovery of critical data, verifying data integrity.
- Applied security patches and updates to operating systems and software to enhance system security, actively monitoring the patch management process.
- Skillfully edited Windows Registry keys and values to customize and optimize system settings for specific user needs and software requirements.
- Documented all work performed, including workstation inventory, configurations, and actions taken, providing regular progress reports to the IT team and cybersecurity experts.
- Offered technical support and guidance to hospital staff regarding workstation usage and security practices.
Desktop Support Technician at Excell/Compucom (2023-04 – 2023-06)
- Assist with MD deployments and MFA setup for each end user (phone, yubikey) depending on situation and authentication factors.
- Managed OneDrive setups and synca and if not MD capable setup CVW to end-users to enable access to SAP and Workday.
- Assisted with Hardware repairs system board and screen replacements.
- Assisted with Helpdesk tickets in Service Now with 2nd Level support and monitored SLA.
- Imaged laptops and desktops utilized Intune to sync devices to Azure database.
- Assisted users with various issues with MD project and performed hardware repair while assisting with the Tech Cafe.
- Utilized Powershell and MS Access to fix sync issues.
IT Depot Technician at IT Depot Technician / Evonik Experis (2022-09 – 2023-03)
- Imaged Windows devices according to customer specifications maintained bitlocker integrity per user (SCCM)
- Shipped equipment (boxing, packing materials, lifting, etc) and shipping FedEx
- Software installation and Bios updates, assisted users key stakeholders to ensure the delivery of commitments
- Performed inventory audits across 3 databases (Arbis, Thyme, SMAX) while processing returns
- Assisted with Helpdesk tickets end user support SLA Management and field support.
Hardware Engineer at BITJOBS (2022-03 – 2022-04)
- Performed inventory audits and captured network setup before installation of modems, routers, Sonicwall, switches and psu servers.
- Imaged computers with labels, assigned static IP's to copiers printers/scanners.
- Installed hard drives in desktops/laptops also imaged kiosks and mapped wireless access points.
- MDM and IPad setup.
- Setup EMAR and tested wifi connections for each user and ensured Outlook 365 was configured correctly.
Computer Repair Technician at Arey Jones Education Solutions (2022-01 – 2022-03)
- Repaired hardware on systems, including replacing hardware and troubleshooting hardware & software issues.
Hardware Engineer at BITJOBS (2021-10 – 2021-11)
- Performed inventory audits and captured network setup before installation of modems, routers, Sonicwall, switches and psu servers.
- Imaged computers with labels, assigned static IP's to copiers printers/scanners.
- Installed hard drives in desktops/laptops also imaged kiosks.
- MDM and IPad setup.
- Setup EMAR and tested wifi connections for each user.
Site Onboarding Facilitator at Alorica (2021-03 – 2021-10)
- Provided assistance with all onboarding activities for a new hire including packing equipment, cleaning up setup areas, organizing equipment and setup work stations for the new hires.
- Packaged equipment for transport/shipping and ensured all items were logged and tracked.
Quality Control Inspector at Aerotek/Flextronics (2019-09 – 2020-04)
- Performed visual inspection of electronic card and sub-assemblies, and systems or units to ensure that all product meets the established specifications for reliability and workmanship.
- Analyzed software systems and collaborate with others to improve the overall testing and quality. ISO 9001
- Ensured that all required process operations have been performed on the product that is being inspected.
- Enters all quality data into the appropriate software for automated tests and log compilation if errors are encountered.
- Trained new Quality Inspectors onawareness of Flex techniques which requires understanding of SOP's and OJT along with 5S.
- Provides timely feedback to manufacturing if non-conforming product is identified.
- Accurately completes all administrative activities associated with quality inspection.
- Performs process audits and assists manufacturing with the interpretation of the quality and workmanship standards.
PC Computer Tech at Abbtech/Dell (2019-05 – 2019-09)
- Worked on a team of technicians deployed for Dell on a PC Refresh Project for HEB stores, we received instructions for each store beforehand in a excel spreadsheet based on it's role and unit in that department for image specifications, the pharmacy we had to install software, proper cables for scanners and become HIPPA certified.
- Was a Lead on a Univar Solutions Data Migration assignment where I had to manage deployments for each technician and their tasks until all data migration were completed utilizing usb sticks for imaging.
- Verified that each user workstation DMT were successfully installed.
QA/QC Inspector at FJC/Resale Resource (2019-03 – 2019-05)
- Performed inspections and tests in accordance with established procedures for test and repair, asset recovery and computer recycling ISO.
- Worked with lead in reviewing/developing test plans/procedures and performed audits to ensure compliance.
- Conducted visual condition survey of structural components, identification of location and cracks then labeled accordingly for processing and PCB's were analyzed for recycle or resale.
OBA/QC Inspector at Csat Solutions (2018-08 – 2018-12)
- Completed functional testing on repaired units, PCB,components and sub components ISO.
- Conducted visual mechanical inspection (VMI) of computer systems,computer components(LCD, Motherboards, etc.)and/or sub components(Electronic Devices such as resistors,capacitors,etc.)
- Verified documentation and conducted advanced testing on complex systems and reports findings, as required.
- All other duties assigned by supervisor.
Assembler at Staffmark/Goodman Mfg (2018-02 – 2018-05)
- Worked on a production line utilizing adhesives and compounds to assemble HVAC and furnaces.
Programmer at Lighthouse Apostolic Holiness (2015-06 – 2017-12)
- Wrote supporting code for Web applications(MySQL) and Database Server(SQL Server).
- Added users consoles so that we could track individual progression throughout GED testing (Active Directory).
- Wrote, designed, and edited Web page content(HTML/CSS).
- Developed back end database for analysis,data manipulation and storage utilized SQL Server and PHP.
- Set up equipment for training and testing, also ensured proper installation of cables, operating systems,network and software.
- Was responsible for design, coding and modifications to layouts, functions to client specs for user friendly navigation.
Programmer at JB Computers (2015-03 – 2015-06)
- Program POS items and price changes, promotions and combos including setup of relevant sales taxes.
- Ensured that the selling items match the ordered items and with the items shown on the menu board.
- Assisted in the price change process by providing necessary changes to avoid incorrect pricing.
- Performed other duties as assigned.
Programmer/Helpdesk at SSI GROUP INC (2005-12 – 2007-09)
- Worked on a team of programmers that developed and maintained custom programs(software) for hospital medical billing(UB92,1500).
- We utilized our EDI products and services to process multiple claims and trained the users on how to process those claims via phone support and modified software to accommodate special processing for each client.
