Assistant General Manager - Rise ST Cloud - St Cloud, MN
(2025-09)
- Managed daily store operations across front-of-house and back-of-house teams, improving shift consistency and task completion.
- Scheduled and balanced staff shifts using POS data, reducing overtime conflicts and coverage gaps.
- Conducted cash audits at shift close with POS reconciliation, eliminating till discrepancies and shortfalls.
- Trained new hires on customer service standards and point-of-sale procedures, raising service consistency.
- Handled customer complaints and issued refunds or replacements to recover relationships and preserve local reputation.
- Directed opening procedures and delegated prep tasks to shorten queues and ensure readiness.
- Reconciled daily cash deposits with bank slips and POS reports to eliminate variance.
- Implemented shift checklists for closing staff to reduce end-of-day task omissions.
Sr Mobile Expert Team Lead / Restoration Manager - T-Mobile - Waite Park, Minnesota
(2023-08 - 2025-09)
- Prepared incident reports for corporate risk team documenting damage patterns and recommended repair protocols.
- Assigned repair priorities via ticketing system and escalated critical faults to engineering for root-cause analysis.
- Audited incoming returned devices using diagnostics software, identifying hardware faults and logging repair actions.
- Mentored technicians on handset teardown procedures and safety checks, improving workshop quality control.
- Compiled daily restoration metrics and failure trends for district managers to guide resource deployment decisions.
- Created shift handoff reports that captured open issues and asset status for seamless next-shift continuity.
- Trained new restoration hires on safety checks and teardown techniques to improve workshop compliance.
- Compiled daily failure trend logs for district leadership to inform parts allocation and staffing decisions.
Team Member, Shift Lead, Assistant Manager, District Manager, IT System Coordinator - Pizza Hut - Minnesota
(2018-07 - 2023-08)
- Reduced customer wait times by reorganizing kitchen prep stations and reallocating staff during peak hours.
- Trained new hires on food-safety SOPs and cash procedures, passing health audits with no violations.
- Managed shift schedules and processed payroll adjustments for hourly staff using ADP timecards.
- Resolved customer complaints at point of sale, issuing refunds or replacements to retain repeat business.
- Monitored inventory levels daily and placed vendor orders to prevent product stockouts before weekend peaks.
- Implemented a checklist for end-of-day closing tasks that reduced overnight prep errors and waste.
- Coached crew on upselling techniques and POS shortcuts, increasing average ticket value during shifts.
- Completed franchise-required sanitation logs daily and corrected violations ahead of scheduled inspections.
- Processed online and phone orders efficiently using POS system to maintain accurate ticket flow.
- Handled drive-thru and counter rushes by prioritizing orders and reducing customer wait perception.
- Counted and rotated perishable inventory each morning to minimize spoilage before delivery peak.
- Trained colleagues on oven scheduling and dough handling to maintain consistent cook quality.
- Prepared high-volume pizza orders using POS modifiers to meet special requests without errors.
- Led closing shift that reconciled cash drawer and balanced nightly sales reports accurately.
- Prepared large catering orders to customer specifications, reducing errors and improving on-time deliveries.
- Conducted daily temperature logs for refrigeration and ovens, correcting deviations to maintain food safety.
- Sorted and rotated perishable inventory each morning to minimize spoilage and maintain stock accuracy.
- Coordinated with delivery drivers to prioritize routes and shorten average delivery windows for customers.
- Built a short prep checklist for peak shifts that cut ticket-to-plate time during rushes.
- Trained new crew on oven timing and dough handling through hands-on sessions to raise cook consistency.
- Managed cash drawer reconciliations each shift using POS reports, resolving discrepancies before closing.
