Process Assistant (ICQA) at Amazon (2020-02 – 2026-02)
- Provides training staff on implementing and sustaining established process improvements in designated functional areas.
- Assists with special projects as requested by the Area Manager and senior leadership.
- Meets daily performance metrics for DMPO, carton count, mis-shipments, errors, force binding, and additional goals.
- Ensures compliance with all applicable federal, state, and local laws and regulations.
- Recognizes and mitigates safety hazards within the workspace.
- Completes start and end-of-shift reports, aligns staffing with plans, conducts audits (including Dock Doors and Simba's), performs sweeps, and executes Insta Cleans.
- Guides and develop Process Guides into Process Assistants, focusing on production responsibilities and standard operating procedures.
- Offers advice and support to specific team members to facilitate their understanding of changes and help them implement improved processes.
- Fosters and maintains a safe workplace while ensuring high standards for customer delivery quality.
Customer Service Associate IV at Lowe's Home Improvement (2009-07 – 2020-01)
- Demonstrated versatility by gaining experience across multiple store departments, including Home Décor, Paint, Electrical, Installed Sales, Millwork, Front End, and Intern PSE.
- Conducted customer meetings to facilitate contract signings and sales processing.
- Coordinated installations, deliveries, and pickups to ensure timely and efficient service.
- Managed special orders, purchase orders, and receipt of materials.
- Processed credits for returned items and resolved order discrepancies.
- Redirected customer inquiries to appropriate associates and departments for effective issue resolution.
- Maintained order management systems, handled data entry, and utilized Sterling, Installation Management Systems, and Project tools.
- Processed payments and managed credit card account transactions.
- Established new credit card accounts to expand customer base.
- Delivered prompt and responsive service to optimize customer shopping experience.
- Procured materials required for various installation projects.
- Collaborated with professional installers and contractors to address and resolve installation challenges.
Assistant Store Manager at Fashion Metro (2017-06 – 2018-11)
- Executed opening and closing procedures with precision.
- Conducted staff meetings to facilitate effective communication.
- Completed daily bank deposits for sales revenue.
- Maintained the order management system and performed data entry tasks.
- Generated comprehensive daily reports detailing sales, delivery, scheduling, and inventory.
- Processed payments for purchases and credit card accounts efficiently.
- Greeted customers in a courteous, professional, and welcoming manner.
- Implemented plan-o-grams to optimize sales and enhance customer experience.
- Delivered prompt, responsive service to improve the overall shopping experience and promoted sales.
Photo Specialist at Sam's Club Inc. (2015-09 – 2017-06)
- Gained work experience in multiple store departments, including Cashier, Cafe, Member Services, Jewelry, Tires and Batteries, and the Marketing Team.
- Provided callers with comprehensive information such as company address, directions, fax numbers, website, and other relevant details.
- Processed customer purchases via phone and internet efficiently.
- Maintained the order management system and performed accurate data entry tasks.
- Organized sales invoices from previous days and compiled daily summary folders with corresponding sales totals.
- Generated daily reports that include sales, delivery, scheduling, and inventory.
- Processed payments for purchases and credit card accounts.
- Welcomed customers with professionalism, friendliness, and hospitality.
- Opened new credit card accounts for prospective clients.
- Delivered prompt and attentive service to enhance the shopping experience.
- Helped customers purchase special-order items.
- Encouraged sales.
Administrative Secretary at Croasdaile Village Retirement Homes (2004-08 – 2008-08)
Provided comprehensive administrative support to executives, including managing calendars, coordinating meetings, and handling correspondence, ensuring smooth daily operations. Received and routed incoming calls and correspondence to promote timely communication.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Updated details in the company database by keying in customer contacts and delivery dates.
- Directed visitors to appropriate offices.
- Maintained appointment and event calendars for executives and department heads.
