Merchandising Lead Specialist/Team Trainer - Apollo Retail Specialists - Tampa, FL
(2019-04)
- Responsible for executing store realignments for high-volume and priority stores in the region.
- Primary lead tasked with completing store remodels and relocations by the client-issued deadline.
- Primary liaison between retailers and clients which assisted with almost immediate problem solving at retail level.
- Point person for project management team with respect to field related data and knowledge.
- Conducted training sessions on merchandising techniques for new staff on Lead Specialist, team member responsibilities, and procedures.
- Analyzed client feedback, identified trends, and recommended strategies to improve client satisfaction levels with Lead Specialist services.
- Resolved escalated client issues related to lead management activities in a timely manner.
- Identified areas of processes that required improvement and developed solutions to address them, thereby increasing the efficiency of the Lead Specialist role.
- Participated in ongoing training and compliance activities with clients, and offered additional materials and guidance to enhance training.
Team Lead/Trainer - Match Marketing Group - Hanover, MD
(2013-10 - 2019-04)
- Successfully assisted with the creation of new projects within the NY metro area, which led to financial growth for the company.
- Executed Duane Reade to Walgreens conversions, completed 7-Eleven remodels and changeovers, and countless ULTA remodels, in addition to Kmart, Walmart, Bed Bath & Beyond, Stop and Shop, and Best Buy retail stores throughout the United States.
- Coordinated Workforce 1 recruiting events in order to hire for priority resets.
- The primary trainer for mass cosmetics resets has thorough knowledge of blueprints, the building of gondolas, and the appropriate utilization of peg boards and slat walls.
- Point person for clients, ensuring all things related to quality control, which led to solutions occurring in real time.
- Collaborated with other departments within the organization to create cohesive teams.
Field Supervisor - Convergence Marketing - Hanover, MD
(2006-01 - 2013-10)
- Responsible for training prospective team leads and preparing them to run their own stores.
- Recruiting new employees and providing them with proper in-store protocols, training, and guidance on handheld device use.
- Suggested new blitz projects, which created employment for part-time employees, and also successfully impacted the business.
- I built a network of clients for whom I became an additional source of knowledge for all things pertaining to fieldwork.
- Led travel teams outside of the NY metro area, which created growth for the company in other states.
- Liaison between the project management team and the client service team.
