Fraud Prevention Retention Analyst at WELLS FARGO (2025-01 – 2026-02)
As a fraud prevention Retention Analyst identifies and mitigates fraudulent activities, focusing on retention strategies to prevent future fraud, analyzing data, and implementing preventive measures.
- Monitored financial transactions and activities for suspicious patterns.
- Identified and analyzed potential fraud cases.
- Investigated and escalated fraudulent activities to appropriate authorities.
- Developed and implemented fraud prevention and detection strategies.
- Stay informed about emerging fraud trends and techniques.
- Identified and addressed factors that contribute to customer churn or fraud.
- Developed and implemented retention strategies to prevent future fraud.
- Monitored the effectiveness of retention strategies and make adjustments as needed.
AML Fraud Investigator at U.S. BANK RUSSELL TOBIN (2024-06 – 2024-08)
- Analyzed customer account transactions to detect suspicious activity and make decisions on appropriate action to take.
- Assisted in the implementation of an effective risk management framework.
- Monitored systems, databases, information, processes or procedures.
- Identified and escalate matters requiring attention to the appropriate area.
- Performed work on projects and initiatives and assisted in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations.
- Worked cooperatively with business line to establish procedures for identifying suspicious customer transactions, specific to money laundering, including the proper method for reporting such activity to the anti-money-laundering group.
- Provided guidance, support, and recommendations to business lines regarding customer AML risk ratings and account activity.
- Based on the outcome of the investigation, analyze and determine whether a Suspicious Activity Report (SARs) must be filed with the Federal Government for any identified suspicious activity.
Quality Control Analyst (Contract) at U.S. BANK (KFORCE) (2023-05 – 2023-12)
- Verify accounts opened by the New Account Specialist against our Hogan system are accurate, and include all information provided within the New Account Interview request form.
- Upload all the Customers Signatory documents into a Contract Database.
- This includes transferring authorized signer(s) names into appropriate fields, providing accurate naming conventions so documents are easily found within the database.
- Closing out the New Account Specialists Call Ticket.
Senior Fraud and Claims Analyst (Contract) at WELLS FARGO (TALENTBRIDGE) (2022-11 – 2023-03)
- Customer service assistance
- Receiving inbound calls regarding fraudulent activity.
- Monitor and analyze transactions for potentially fraudulent activities, use advanced analytics and fraud detection tools to identify suspicious patterns, develop and implement strategies to minimize fraud risk.
- Received and respond to inbound calls related to potentially fraudulent activities, provide customer service assistance for queries related to check fraud, ATM fraud, credit card fraud, wire fraud, and scams.
- Investigate and resolve complex fraud claims, work with customers to gather necessary information and documentation, process claims efficiently while ensuring compliance with regulatory requirements.
- Conduced detailed analysis of fraud trends and patterns, prepare and present reports on fraud cases, findings, and trends to management, recommend improvements to fraud detection processes based on analytical findings.
- Worked closely with internal teams such as compliance, legal, and customer service, liaise with external agencies and law enforcement when necessary.
- Ensured all activities comply with regulatory requirements and company policies, stay updated on relevant laws and regulations related to fraud and claims, participate in risk assessments and audits related to fraud prevention.
- Assisted customers who have been victims of fraud, ensuring a high level of customer service.
- Provided clear and accurate information to customers about the status of their claims.
Payroll Advisor (Contract) at ADP (ASTON CARTER) (2022-07 – 2022-10)
- Assisted clients with payroll services via email and phone.
- Assisted clients with troubleshooting and payroll support.
- Remain compliant with all Federal, State, and Local employment and tax laws.
Credit Operations Specialist at JPMORGAN (2017-03 – 2022-05)
- Gather and review financial data about loan applicants, including their payment habits and history, earnings and savings, and spending patterns then recommend approval or denial of the loan.
- Evaluating the creditworthiness of clients by analyzing financial statements and credit reports.
- Handling loan applications, ensuring all documentation is complete and accurate.
- Monitoring and managing the credit risk of the loan portfolio, ensuring compliance with policies and regulations.
- Communicating with clients, providing updates, and maintaining strong relationships.
- Preparing and presenting credit reports, maintaining accurate records, and providing insights.
- Working with various departments to ensure smooth operations and support team projects.
Senior Specialist II Mortgage Servicing at JPMORGAN (2020-06 – 2021-12)
As a Senior specialist 2 at chase, I assisted with inbound and outbound calls assisting customers with delinquent accounts. These calls require thorough knowledge of chase mortgage assistance options, underwriting guidelines, and various investor requirements as they apply to individual customers.
Senior Specialist 2- Debit/Credit Card Fraud STAR/ AML Compliance at JPMORGAN (2017-03 – 2020-06)
- Provide customer service assistance for queries related to check fraud, ATM fraud, credit card fraud, wire fraud, and scams.
- Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized fraud exposure, handled confidential information in accordance with privacy policies with customers as well as with internal private bankers.
- Assisted with multiple side x sides with new hires as well as peers for performance development.
- Provided additional support to the AML compliance organization and more complex issues, including research techniques and capabilities, as well as other solutions as appropriate.
- Debit Card Fraud Prevention Specialist 1 & 2 (Inbound): Answer an excessive amount of high volume fast paced calls in regard to debit card inquiries, reviewed account activity with customer to determine transactions and possible fraud charges.
- Prepare and file SARs in accordance with regulatory requirements and internal policies. Ensure the accuracy and completeness of SARs by thoroughly documenting the findings and the rationale for the suspicion.
Administrative Assistant at FIRST AMERICAN TITLE COMPANY (2012-12 – 2017-03)
