Remote Customer Success Lead
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Empathetic and results-driven Customer Service Specialist with over 10 years of experience in remote service delivery, sales, and account management. Demonstrated ability to resolve technical issues, maintain client retention, and manage inbound communications via phone, email, and live chat. Skilled in navigating CRMs, coordinating with field teams, and providing top-tier support under pressure. Licensed Personal Lines Insurance Agent Alabama and Tennessee.
10+ years of remote customer service and sales across tech support and personal-lines insurance, licensed in Alabama and Tennessee.
Tier-1 technical support and account management
Personal-lines policy servicing and compliance
CRM and remote-communication expertise
Empathy-driven conflict resolution and client retention
Mastery of Salesforce, specialized CRM tools, Google Docs, and Microsoft Office
Remote communication via live chat, video conferencing, email, and phone
Upselling, lead generation, and B2B sales presentations
Rigorous compliance with personal-lines regulations and documentation standards
actively advancing my business acumen through a Bachelor of Business Administration at the University of Alabama in Huntsville, where I am focused on management principles and strategic planning (2023–Present). My ongoing studies underscore a commitment to leadership and organizational effectiveness.
Prior to that, I earned an Associate of Science in General Studies from Calhoun Community College (2017–2019), gaining a broad academic foundation in critical thinking, communication, and quantitative analysis.
