Biller - CommuniCare Health Services
(2025-01 - 2026-12)
- Provided responsive account and billing support for multiple skilled nursing and long-term care facilities.
- Communicated with facility leadership, insurance providers, and other stakeholders to resolve account and reimbursement issues.
- Investigated billing discrepancies, corrected account information, and maintained accurate records and documentation.
- Managed high-volume administrative tasks while maintaining accuracy, confidentiality, and attention to detail.
- Supported timely resolution of outstanding accounts and customer-related financial questions.
Accounting Representative - Riverside Manufacturing / Faria Beede Instruments
(2017-01 - 2025-12)
- Supported daily administrative and financial operations, including accounts receivable, accounts payable, collections, and reconciliation.
- Processed customer payments, monitored account balances, and followed up on overdue accounts.
- Communicated with customers and vendors to research and resolve billing and payment discrepancies.
- Processed vendor invoices and weekly payment runs while maintaining organized financial records.
- Supported month-end activities and helped ensure accurate, timely financial information.
Business Office Manager & Centralized Biller - Covenant Care
(2015-01 - 2017-12)
- Promoted from Centralized Biller to Business Office Manager based on performance, reliability, and expertise.
- Managed daily business office functions involving resident accounts, insurance billing, collections, trust accounts, and documentation.
- Served as a resource for residents, families, staff, and insurance providers regarding account and financial questions.
- Verified information for new admissions and coordinated insurance and reimbursement processes.
- Created payment arrangements and resolved complex account issues with professionalism and discretion.
- Trained Business Office Managers and billing staff on procedures, systems, and best practices.
Centralized Medical Biller - American Senior Communities
(2014-01 - 2015-12)
- Provided administrative and billing support for multiple senior living and rehabilitation facilities.
- Processed insurance billing, posted payments, maintained account records, and followed up on unpaid claims.
- Reviewed information for billing accuracy and helped resolve reimbursement delays.
- Communicated with internal teams and external parties to support accurate account resolution.
Healthcare Administration & Patient Services - Three Rivers Dermatology / Windy Ridge Skin Care Centre; InQuest Health System, PC
Banking & Financial Services - Wells Fargo Bank
Administrative Support & Customer Service - C.O.R.E. Group, Inc.; Applebee's Grill & Bar
