Nicole Gonzalez

Organized and dependable professional with experience managing schedules, coordinating projects, communicating with patients, and keeping daily operations running smoothly. Skilled in multitasking, problem-solving, documentation, and team coordination, with a strong attention to detail and ability to meet deadlines.

Office Manager at Jorge R. Garcia O.D., PA (2023-03 – Present)

• Manage multiple projects, tasks, appointments, services, simultaneously while coordinating timelines, deadlines, and priorities to ensure work stays organized and moves forward efficiently.
• Coordinate purchase orders, invoices, billing, and payment processing while tracking budgets, expenses, inventory, and supplies to maintain accurate financial and operational records.
• Maintain organized and accurate files, confidential records, documentation, reports, and data entry systems while preparing documents and tracking information needed to support daily operations and multiple ongoing projects.
• Supervise and train staff, delegate responsibilities, monitor performance, resolve workplace conflicts, and provide ongoing support to ensure team members understand expectations and responsibilities.
• Serve as a point of contact for clients, customers, staff, and multiple departments through professional email, phone, and in person communication, ensuring information is clearly communicated and all parties remain aligned.
• Identify potential issues, delays, and workflow challenges, communicate with the appropriate parties, and take initiative to find practical solutions while keeping projects, tasks, and deadlines on track.
• Support day to day operations by organizing workflows, monitoring outstanding tasks, improving processes, maintaining accurate records, and identifying opportunities to make administrative and operational procedures more efficient.

Shop Manager at Empire Ink (2021-03 – 2023-02)

• Supervised and trained staff in advanced customer service techniques.
• Ensured compliance with health and safety regulations within studio environment.
• Created engaging displays to effectively showcase artwork and tattoo styles.
• Maintained strong client relationships to foster loyalty and satisfaction.
• Monitored staff performance, providing constructive feedback and guidance.
• Resolved customer complaints promptly to maintain professionalism.
• Mentored employees in managing complex sales and addressing difficult customer issues.
• Prepared reports, correspondence, and emails utilizing Microsoft Word and Excel.

Associate of Arts in Biology – Miami Dade College (2021-08 – 2024-12)