Manager at Nic and Normans (2023-05 – 2026-07)
Promoted to Manager
- Train new servers, hosts, and support staff
- Manage inventory, schedules, and guest issues
- Lead daily shift operations and front-of-house staff
- Assisted with ordering and inventory
Server at Nic and Normans (2022-04 – 2023-05)
Remarketing Logistics Supervisor at Enterprise Holdings - Remarketing Logistics Supervisor (2018-11 – 2021-07)
- Plan inbound/outbound shipments, schedule carriers, and select cost-effective transportation methods.
- Prepare and process shipping documents (Bills of Lading, packing lists, invoices, and customs declarations)
- Negotiate with freight forwarders, collaborate with cross-functional teams, and handle client inquiries regarding delivery status
- Identify and resolve logistical bottlenecks, transit delays, and fulfillment errors
- Arrange transportation, track shipments, manage inventory, and ensure compliance with trade regulations to prevent delays and reduce costs
- Managing Logistics Coordinators which oversee all aspects of sales support for the Remarketing department
- Managing the sales tracking tools as well as any other ancillary performance reporting
- Delegate authority and responsibility to designated employees
- Investigate and resolve operational problems
- Provide clear direction, assign appropriate resources, arriving at mutually agreed upon expectations
- Identified need for re-organization within the department to increase retention.
- Initiate cross-training to create more team collaboration.
- Conduct monthly PDMs with employees and incorporate additional training to increase their skills and abilities
Remarketing Logistics Coordinator at Enterprise Holdings - Remarketing Logistics Coordinator (2016-06 – 2018-12)
- Verify vehicle availability, specifications and condition before closing the sale
- Coordinate all applicable local and non-local transportation needs
- Research and propose transportation options among different vendors; provide timing and cost analysis
- Handle customer invoicing and overall department billing and paperwork
- Execute all applicable aspects of the accounts receivable process
- Act as a liaison between EHI, vendors and buyers to assist with post sales issues (keys, titles, etc.)
- Provide data mining / sales analytics support as needed for the Remarketing Sales Team
- Inventory management; verify and ensure that all cars are where they need to be located
- Vehicle deletion process
- Assist with customer follow-up calls concerns
- Investigate and resolve operational problems with fleet logistics
- Sales processing; collect all necessary information as it pertains to executing Purchase Orders
Risk Management Coordinator at Enterprise Holdings - Risk Management Coordinator (2014-05 – 2016-06)
- Reporting and tracking of conversions and stolen or missing units, including producing necessary correspondence
- Monitoring National Insurance Crime Bureau (NICB) daily reports and FBI monthly reports
- Gathering information related to discovery responses, subpoenas, and other legal correspondence
- Responding to Customer Warning Inquiries and following Group/Regional protocol to activate and de-activate warnings
- Communicating with third-party administrators
- Providing supporting documentation for claim-related inquiries
- Coordinating inbound and outbound correspondence
- Providing scheduled and ad hoc reports to management
- Assist rental in securing vehicles in impound
Management Trainee at Enterprise Holdings - Management Trainee (2012-10 – 2014-06)
- Customer service/sales oriented
- Managing profit and loss statements
- Handling accounts receivable/payments
- Marketing
- Developing new business while maintaining existing relationships
