Nicole Lord

Logistics Manager with over 22 years of experience in optimizing supply chain operations and enhancing warehouse efficiency. Skilled in leveraging data-driven strategies and automated systems to improve delivery accuracy and customer satisfaction. Passionate about driving innovation in logistics and committed to fostering strong client relationships through effective communication and strategic planning.

Logistics Manager - Gregory Packaging (Suncup Juice)

(2012-01)

• Implemented data-driven logistics, improving delivery accuracy
• Pioneered automated inventory tracking, revolutionizing warehouse efficiency
• Enhanced supply chain visibility, improving customer satisfaction

Transportation Planner - Preferred Freezer Services - Jersey City, NJ

(2011-01 - 2012-12)

• Ensured adherence to driving time directives
• Mitigated non-compliance charges via systematic audit processes
• Fostered direct communication channels with clients and carriers

Senior Client Management Specialist - NYK Logistics & Megacarrier (NA), Inc. - Secaucus, NJ

(2006-01 - 2011-12)

• Led strategic rate negotiations with ocean carriers to optimize capacity planning
• Ensured precise documentation and customs classifications across international shipments
• Leveraged COGNOS system for actionable insights on cargo volumes and market trends
• Fostered strong relationships with high-profile retail clients through effective communication
• Streamlined logistics operations while ensuring compliance with customs regulations

Revenue Accounting/Demurrage Coordinator - Maher Terminals, Inc. - Berkeley Heights, NJ

(2003-01 - 2006-12)

• Managed demurrage claims and tariff interpretation, increasing operational efficiency
• Generated detailed marketing analytics, aiding strategic decision-making
• Resolved complex customer disputes, fostering stronger client relationships
• Optimized billing processes, enhancing accuracy and customer satisfaction

Bachelor Degree - Biology - Seton Hall University (1996-01 - 1999-12)