Nicole McFarland

I have been in the field of case management for many years, however, at this time I am making plans to return to school in the spring to finish my bachelor’s degree in accounting. I have always enjoyed accounting during college courses completed to finish my minor in business. I have decided it is best for me to move into this field and complete my degree and obtain my CPA. I look forward to any opportunity I may find in this field.

Family Case Manager Supervisor at Indiana Department of Child Services (2024-02 – Present)

• Supervise family case managers
• Provide constructive coaching to case managers
• Review court documents
• Review assessments
• Be a servant leader and be open to different thoughts and opinions
• Work with families that have complaints
• Assist with implementing services with families

Family Case Manager at Indiana Department of Child Services (2020-06 – 2024-02)

Manage assessments and a case load and handle safety concerns and service provider problems when they arise. Work with families to identify safety concerns and create plans to mitigate safety concerns. Work with families to problem solve, identify protective factors, and identify any safety concerns. Ability to identify strengths in family units, identify objects or protective factors that add or weaken a child's well-being, stability, safety, and permanency.

• Conducted home visits, interviews with children and family members, and completed holistic assessments of families

Foster Care Specialist at Indiana Department of Child Services (2022-07 – 2022-11)

• Use S.A.F.E. procedure to write and complete home studies
• Interview families to gather information for home studies to ensure appropriate placements
• Establish and build connections with families
• Work with families to identify how they are best able to assist in caring for children

Server/Shift Lead at Oak and Alley (2018-05 – 2024-02)

• Handle any difficulties that may come up with tables
• Speak with customers, identify needs, and be able to problem solve if any issues arise throughout their experience

Client Advocate at Heartline Pregnancy Center (2018-10 – 2019-10)

• Complete intakes with newly expecting mothers by establishing rapport and displaying empathy with any hard experiences they have been through
• Identify and explain services in the area that may be able to assist them throughout their pregnancy and once the child is born
• Meet weekly with expecting mothers or new parents to build a trusting relationship and work towards their goals

Bachelor in Psychology and Criminal Justice, Minor in Business