Nicole Rooney

Highly organized administrative and operations professional with experience in business ownership, customer service, healthcare support, and team coordination. In addition to managing business operations, developed strong organizational, scheduling, communication, and multitasking skills through years of coordinating family, household, and caregiving responsibilities in fast-paced environments. Proven ability to manage schedules, coordinate operations, support teams, and communicate professionally while balancing multiple priorities.

Seeking a remote opportunity in virtual assistance, executive support, operations coordination, or administrative support.

Owner / Operations Manager at Abbott's Frozen Custard (2024-02 – Present)

• Oversee daily operations, staffing, scheduling, customer service, marketing, and financial coordination
• Manage employee hiring, onboarding, training, and shift scheduling
• Develop promotional campaigns and maintain social media presence to increase customer engagement
• Coordinate vendor communication, inventory management, and operational logistics
• Ensure compliance with health and safety standards while maintaining high-quality customer experiences
• Handle administrative responsibilities including payroll coordination, documentation, and customer communication

Teacher's Aide / Paraprofessional at Local School System (2025-01 – Present)

• Assist teachers with classroom management and student support
• Help coordinate classroom activities, assignments, and testing support
• Maintain organization and professionalism in a fast-paced educational environment
• Support positive communication between staff and students

Medical Office Assistant at Novant Health, Gateway Family Practice (2011-08 – 2013-06)

• Assisted providers with patient intake, appointment scheduling, and administrative support
• Obtained vital signs and documented patient information within electronic health record systems
• Responded to patient questions and coordinated communication professionally and efficiently
• Maintained HIPAA compliance and patient confidentiality

Certified Nursing Assistant at Novant Health, Forsyth Medical Center (2010-10 – 2011-08)

• Assisted patients with personal care, mobility, and daily living activities
• Monitored vital signs and communicated updates to nursing staff
• Maintained accurate documentation and patient care standards
• Worked efficiently in fast-paced healthcare environments

Member Service Representative at Fort Bragg Federal Credit Union (2009-08 – 2010-05)

• Assisted members with financial services, account support, and problem resolution
• Delivered professional customer service in a high-volume environment
• Maintained confidentiality and accuracy with sensitive financial information

Customer Service Representative at Truliant Federal Credit Union (2007-10 – 2009-05)

• Assisted customers with account management and financial transactions
• Resolved customer concerns while maintaining professionalism and accuracy
• Supported daily branch operations and customer communication

Associate in General Education in General Education – Forsyth Technical Community College (2004-01 – 2009-01)

CNA Certification in Nursing – Fayetteville Technical Community College (2009-01 – 2009-01)