Nicole Serrano

Marketing and communications professional with a B.S. in Social Communication focused on Advertising and Marketing, plus hands-on experience in social media support, event coordination, presentations, client communication, visual concepts, and operations.

Bilingual

Spanish-English communicator with strong organization, adaptability, and cross-functional coordination experience.

Warehouse Clerk / Operations Support - Maersk

(2024-12)

• Supported daily communication, documentation, problem resolution, and workflow follow-up in a high-volume operations environment.
• Trained new associates on procedures and supported supervisors with clerk duties and operational coordination.

Warehouse Clerk - BioWorld

(2023-01 - 2024-11)

• Supported shipping, picking, packing, mail-room assistance, machine operation, receiving, and merchandise checking.
• Handled manual and computerized inventory tasks with attention to accuracy and operational deadlines.
• Used RF scanners and office tools in a fast-paced production and distribution environment.

Personal Assistant / Marketing & Communications Support - Freelance

(2019-08 - 2024)

• Managed communication with clients and suppliers across creative, marketing, and event-related projects.
• Supported corporate social media management, presentations, event planning, agendas, and itinerary preparation.
• Developed design concepts and marketing ideas while collaborating with creative production teams.
• Provided marketing and advertising services designed to attract and engage customers.

Digital Marketing Coordinator - Microffee

(2021-05 - 2021-11)

• Supported digital marketing coordination, social media communication, and advertising-related content needs.
• Assisted with marketing services focused on customer attraction and engagement.

B.S. - Social Communication, mention in Advertising and Marketing - Fermin Toro University