Nicole Soto

Office & Workplace Manager with 8+ years of experience leading office operations and creating exceptional workplace experiences within fast-paced startup environments. Proven track record of leading workplace initiatives and designing culture programming that increased workplace satisfaction by 15% and employee engagement by 20%. Skilled in budget management, vendor coordination, and inventory oversight.

Recognized for exceptional service, positive energy, and attentiveness to employee needs, earning the Admiral Award five consecutive years for outstanding contributions to workplace culture.

Professional Development / Career Break (2022-09 – Present)

Took an intentional career break to manage family priorities while simultaneously directing large-scale community volunteer initiatives, completing professional certifications, and building a coaching practice.

• Launched a relationship coaching practice, pivoting the business focus to communication coaching utilizing non-violent communication (NVC) frameworks to support conflict resolution.
• Organized on-site logistics for school events of 600+ attendees, coordinating vendors, directing physical setup, and delegating roles to volunteers to ensure seamless day-of execution.
• Completed OSHA and Food Safety training to align facility operations with workplace health and safety standards.

Office Manager at Sailthru/CM Group (2016-12 – 2022-07)

Independently managed workplace operations for Sailthru's 32,000 sq. ft. hybrid office at 1 World Trade Center, supporting 160+ local employees and serving as a central collaboration hub for a global workforce of 300+ employees.

• Conducted daily facility walkthroughs to proactively maintain conference rooms, supply areas, and shared spaces, contributing to a 15% increase in workplace satisfaction.
• Established an inventory management process with routine inventory checks and replenishment schedules, ensuring consistent availability of supplies.
• Designed and led the workplace onboarding experience and integration activities, achieving a 5/5 onboarding satisfaction rating.
• Designed and executed 30+ events annually, strengthening team connection and increasing employee engagement scores by 20% within 6 months.
• Tracked expenses against a $350K budget, processing invoices and resolving billing discrepancies to ensure accurate monthly reporting and support forecasting.
• Developed and maintained office and culture wiki pages, organizing workplace guidelines, policies, procedures, and resources to improve information accessibility across the organization.

Facilities Manager/Culture Ambassador at Offerpop (2011-10 – 2016-07)

Led facilities and workplace operations through a hyper-growth phase, scaling the office environment from 3,000 to a 40,000 sq. ft. two-floor headquarters to accommodate a workforce expansion from 13 to 250+ employees and 80 subtenant staff.

• Streamlined front desk flow and meeting coordination by implementing an intake process to capture meeting and event requirements, resulting in a seamless visitor experience.
• Project managed 40,000 sq. ft. multi-floor office build-out and the relocation of 250+ employees, seamlessly coordinating contractors, vendors, and timelines with zero business disruptions.
• Led vendor procurement processes, negotiating competitive pricing and contracts that reduced operational costs by 7%.
• Established recurring check-ins with vendors and building management to evaluate performance and resolve issues, driving continuous improvement in service delivery.
• Oversaw space planning and seating configurations, collaborating with department heads to align team workflows and projected headcount to accommodate company scaling.
• Managed internal communication channels for 250+ employees, distributing weekly announcements and reminders to drive company awareness and alignment.

Bachelor of Business Administration in Marketing Management – Baruch College