Nicole Stephens

• Recruit, hire, and train certified teachers and independent tutors for multiple tutoring programs
• Write and submit RFPs for high dosage tutoring services across the country
• Lead the organization in creation of SOPs for all departments and processes
• Updated the company handbook to reflect company changes and local/state/federal labor laws and acted as the main point of contact for Human Resource related questions, internally and externally
• Lead organizational efforts to improve company culture and streamline processes
• Support 16 on-site tutoring centers across Aurora, CO
• Manage data entry of student and tutor attendance and assist with invoicing

Program Support Specialist & DPS Service Plan Coordinator, August 2022 – Present

Results Learning, Aurora, CO 80014

• Program Support Specialist Duties:
  • Recruit, hire, and train certified teachers and independent tutors for multiple tutoring programs
  • Write and submit RFPs for high dosage tutoring services across the country
  • Lead the organization in creation of SOPs for all departments and processes
  • Updated the company handbook to reflect company changes and local/state/federal labor laws and acted as the main point of contact for Human Resource related questions, internally and externally
  • Lead organizational efforts to improve company culture and streamline processes
  • Support 16 on-site tutoring centers across Aurora, CO
  • Manage data entry of student and tutor attendance and assist with invoicing
• DPS Service Plan Coordinator Duties:
  • Manage Special Education literacy services for over 50 students across 16 DPS private schools
  • Coordinate, budget, and assist with invoicing for federal funding (Title I, II, IV, EANS, GAENS, and more)
  • Support new project proposals and designs including summer tutoring and executive functioning support

Results Learning, Aurora, CO 80014

• Manage day-to-day operations on-site at Clara Brown Entrepreneurial Academy tutoring center
• Serve as a liaison and communicate with stakeholder on program details, growth, and potential challenges
• Recruit, hire, and train teachers and independent tutors

University of Miami, Office of Disability Services, Coral Gables, FL 33146

• Coordinate and conduct collaborative meetings and intake meetings with students requesting accommodations
• Coordinate and oversee note-taking accommodations, includes recruiting note-takers, monitoring notes, troubleshooting issues and issuing community service hour certificates to 250+ volunteers per semester
• Coordinate all special accommodations for students, includes CART services, ASL interpreters, braille textbooks, audiobooks, and assistive technology
• Communicate with all stakeholders regarding the implementation of accommodations, documentation requirements, and general questions about processes
• Update and maintain all formal policies and procedures and student how-to guides
• Act as the primary troubleshooter in resolving barriers to students using and accessing their accommodations
• Maintain data for note-taking, meetings, and special accommodations for annual reporting
• Support Assistant Director in initial review documentation for student requests for accommodations
• Support Assistant Director in new initiatives related to disability services, softwares, and assistive technologies
• Collaborate with campus departments on special events and programming, including Disability Awareness Month, Student Health Ambassadors, New Student Orientation, and Prospective Student and Family Weekend
• Manage final exam scheduling and training for Testing Coordinator
• Act as the primary troubleshooter in resolving issues with Accommodate software
• Performance Expectations Exceeded (Annual Performance Review for Fiscal Years 2020, 2021, and 2022)
• Led transition to remote implementation of note-taking accommodations using Accommodate software and e-certificates for community service hours and intake meetings during COVID-19 remote learning
• Led implementation of Accommodate software for file review during the winter and spring of 2019 and note-taking accommodations during the summer of 2019
• Committee member on Technology and Innovation Committee, May 2021 – August 2022
• Committee member on Hiring, Onboarding, Training, and Professional Development, May 2021 – August 2022

University of Miami, Office of Disability Services, Coral Gables, FL 33146

• Scheduled and coordinated testing accommodations for students with disabilities
• Communicated with faculty for testing accommodations and education on ADA and disabilities
• Maintained confidential testing records in secure database and monitored students via closed-circuit camera 
• Act as the primary troubleshooter in resolving issues with Accommodate software
• Led implementation of Accommodate software for testing accommodations during the winter and spring of 2018

Master of Public Administration, May 2022

University of Miami, Coral Gables, FL, GPA 4.0, Award of Academic Merit

Bachelor of Arts, May 2018

University of Miami, Coral Gables, FL, GPA 3.9, Magna Cum Laude

Majors in Political Science, Economics, and International Studies and Minor in Ecosystem Science and Policy

Study Abroad, American University of Rome, Spring 2017