Nicole Sylvain

Organized and detail-oriented administrative professional with extensive experience managing confidential documentation, coordinating client services, maintaining accurate records, and supporting high-volume caseloads in healthcare and human services environments. Skilled in scheduling, client communication, compliance review, case coordination, and multi-system data management. Adept at working in fast-paced settings requiring professionalism, discretion, strong written communication, and attention to detail.

Nanny - Private Family - Tampa, FL

(2016-01 - 2025-01)

• Manage complex daily scheduling, transportation logistics, and activity coordination for multiple children and family needs.
• Maintain organized records, appointments, and communications while balancing competing priorities.
• Handle confidential family information with professionalism and discretion.
• Coordinate educational activities, household support tasks, and time-sensitive responsibilities independently.

Case Management Coordinator - Caring Community Counseling

(2016-01 - 2018-01)

• Reviewed documentation for accuracy, quality assurance, and compliance prior to Medicaid billing submission.
• Developed and implemented staff training curriculum related to documentation standards and case management procedures.
• Maintained detailed records and ensured compliance with organizational and state requirements.
• Collaborated with internal teams to improve workflow efficiency and service documentation quality.

Personal Health Coordinator - Humana

(2014-01 - 2016-01)

• Managed a caseload of over 400 members while maintaining accurate records and timely follow-up documentation.
• Coordinated communication among medical providers, social workers, agencies, and clients.
• Navigated multiple software systems simultaneously to document interactions and research case information.
• Assisted clients with problem-solving, scheduling, and accessing community resources.
• Maintained confidentiality and compliance with healthcare documentation standards.

Family Support Coordinator - The Children's Home - Tampa, FL

(2013-01 - 2014-01)

• Maintained case documentation and electronic records in accordance with program policies and procedures.
• Coordinated support services, appointments, and communications among families and service providers.
• Prepared reports, maintained client records, and monitored ongoing case activity.
• Assisted families with accessing community resources and support systems.

Mental Health Counselor - Sequel Care of Florida - St. Petersburg, FL

(2011-01 - 2012-01)

• Completed detailed assessments, treatment documentation, and progress records with strong attention to accuracy and timelines.
• Coordinated with providers, agencies, and family members to support client care and case continuity.
• Maintained insurance authorizations and tracked documentation for reimbursement purposes.
• Managed confidential client information in compliance with healthcare privacy standards.

Targeted Case Manager - Sequel Care of Florida - St. Petersburg, FL

(2007-01 - 2011-01)

• Managed extensive case files and maintained detailed daily documentation for clients and families.
• Coordinated with courts, treatment providers, schools, and community agencies regarding client services.
• Attended court hearings and communicated professionally with attorneys, providers, and external stakeholders.
• Assisted clients in accessing medical, behavioral health, educational, and financial resources.
• Maintained compliance with documentation and visitation requirements.

Master of Science - Mental Health Counseling - Springfield College (2010-01)

Bachelor of Arts - Psychology - University of Southern Maine (2002-01)