Nanny - Private Family - Tampa, FL
(2016-01 - 2025-01)
- Manage complex daily scheduling, transportation logistics, and activity coordination for multiple children and family needs.
- Maintain organized records, appointments, and communications while balancing competing priorities.
- Handle confidential family information with professionalism and discretion.
- Coordinate educational activities, household support tasks, and time-sensitive responsibilities independently.
Case Management Coordinator - Caring Community Counseling
(2016-01 - 2018-01)
- Reviewed documentation for accuracy, quality assurance, and compliance prior to Medicaid billing submission.
- Developed and implemented staff training curriculum related to documentation standards and case management procedures.
- Maintained detailed records and ensured compliance with organizational and state requirements.
- Collaborated with internal teams to improve workflow efficiency and service documentation quality.
Personal Health Coordinator - Humana
(2014-01 - 2016-01)
- Managed a caseload of over 400 members while maintaining accurate records and timely follow-up documentation.
- Coordinated communication among medical providers, social workers, agencies, and clients.
- Navigated multiple software systems simultaneously to document interactions and research case information.
- Assisted clients with problem-solving, scheduling, and accessing community resources.
- Maintained confidentiality and compliance with healthcare documentation standards.
Family Support Coordinator - The Children's Home - Tampa, FL
(2013-01 - 2014-01)
- Maintained case documentation and electronic records in accordance with program policies and procedures.
- Coordinated support services, appointments, and communications among families and service providers.
- Prepared reports, maintained client records, and monitored ongoing case activity.
- Assisted families with accessing community resources and support systems.
Mental Health Counselor - Sequel Care of Florida - St. Petersburg, FL
(2011-01 - 2012-01)
- Completed detailed assessments, treatment documentation, and progress records with strong attention to accuracy and timelines.
- Coordinated with providers, agencies, and family members to support client care and case continuity.
- Maintained insurance authorizations and tracked documentation for reimbursement purposes.
- Managed confidential client information in compliance with healthcare privacy standards.
Targeted Case Manager - Sequel Care of Florida - St. Petersburg, FL
(2007-01 - 2011-01)
- Managed extensive case files and maintained detailed daily documentation for clients and families.
- Coordinated with courts, treatment providers, schools, and community agencies regarding client services.
- Attended court hearings and communicated professionally with attorneys, providers, and external stakeholders.
- Assisted clients in accessing medical, behavioral health, educational, and financial resources.
- Maintained compliance with documentation and visitation requirements.
