Nicole Tebeck

Results-driven sales, admissions, and customer service professional with more than 25 years of experience in sales and customer relations, and 8 years of focused experience in admissions. Skilled at interviewing prospective clients, building relationships, exceeding enrollment and sales goals, and providing exceptional customer service. Experienced with Microsoft 365, outbound calling, CRM systems, and managing multiple priorities in fast-paced environments.

Recognized as a positive team player who is loyal, dependable, punctual, and committed to achieving organizational goals.

Admissions Representative - Charter College - Pasco, WA

(2019-04 - 2026-06)

• Conducted interviews with prospective students to assess educational and career goals.
• Guided applicants through the admissions and enrollment process from initial inquiry through enrollment.
• Built strong relationships with prospective students by providing personalized guidance and support.
• Maintained consistent outbound call activity to generate and follow up on enrollment opportunities.
• Utilized Microsoft 365 daily to manage communications, documentation, scheduling, and reporting.
• Met enrollment goals while maintaining a high level of professionalism and customer service.
• Collaborated with admissions, financial aid, and academic departments to ensure a smooth student experience.
• Recognized as a positive, loyal, and punctual team member with a strong work ethic.

Ticket Sales Representative - Tri-City Americans - Kennewick, WA

(2014-07 - 2019-04)

• Generate ticket sales through customer outreach and relationship building.
• Promote season tickets, group sales, and special events.
• Assist with game-day planning and customer service.
• Support sponsorship and advertising initiatives.
• Deliver exceptional customer experiences while meeting sales objectives.

Plumbing Showroom Manager & Consultant - KIE Supply Corp - Kennewick, WA

(2007-09 - 2013-07)

• Assisted homeowners, contractors, and plumbers with selecting plumbing fixtures for residential and commercial projects.
• Prepared quotations and managed sales from consultation through project completion.
• Read blueprints and recommended products based on customer needs.
• Consistently met and exceeded sales goals.
• Maintained current knowledge of plumbing products and industry trends.

Kitchen & Bath Manager - The Home Depot - Richland, WA

(2000-02 - 2007-09)

Additional Roles Included: Customer Service Representative, Plumbing Sales Associate, Install Coordinator, Customer Service Desk Supervisor, Auditor/Loss Prevention Team Member, Head Cashier, Bookkeeping, Receiving, Telephone Operator, Hazmat Material Handling.

• Managed Kitchen & Bath and Appliance departments.
• Led hiring, training, coaching, scheduling, and performance evaluations.
• Achieved departmental sales and profitability goals.
• Oversaw merchandising, inventory management, and daily operations.
• Assisted store management with customer service and operational initiatives.
• Saved approximately $78,000 through vendor credit recovery and operational audits while serving on the store's loss prevention team.

Cashier - NAPA Auto Parts - Kennewick, WA

(1999-07 - 2000-02)

• Assisted customers, stocked inventory, answered phones, and processed sales.

Cashier - Ace Hardware - Hinesville, GA

(1999-04 - 1999-07)

• Assisted customers, processed sales, and handled government contract transactions.

Cashier / Key Holder - The Card Farm - Kennewick, WA

(1998-06 - 1999-04)

• Managed opening and closing procedures, employee scheduling, inventory, deposits, and customer service.

Cashier - The Home Depot - Richland, WA

(1998-02 - 1999-04)

• Processed customer transactions and promoted store credit programs.

Cashier / Key Holder - Mother's World Consignment - Kennewick, WA

(1995-06 - 1998-02)

• Managed accounts payable/receivable, scheduling, deposits, merchandising, and customer service.

Associate Degree - Columbia Basin College

High School Diploma - Richland High School