Nicole Terrell

Detail-oriented and customer-focused professional with experience in billing support, account management, customer service, and quality assurance. Skilled in processing invoices, resolving billing discrepancies, reviewing account information, and maintaining accurate financial records. Strong ability to manage high-volume workloads while ensuring accuracy, compliance, and customer satisfaction.

Proficient in Microsoft Office, data entry, CRM systems, and multitasking across multiple platforms in fast-paced environments. Recognized for strong communication, problem-solving abilities, and attention to detail.

Customer Service Representative / Quality Assurance Associate at McKesson (2025-09 – 2026-07)

• Assisted customers with billing inquiries, payment processing, account updates, and service-related concerns in a professional and timely manner.
• Reviewed customer accounts, verified billing information, and resolved discrepancies to ensure accurate account records.
• Processed payments, adjustments, refunds, and billing updates while maintaining confidentiality and compliance with company procedures.
• Utilized CRM systems, billing software, and Microsoft Office applications to document account activity and process customer requests accurately.
• Monitored service quality and maintain compliance with company standards and billing procedures.
• Investigated account issues and collaborated with internal departments to resolve complex billing concerns efficiently.
• Maintained productivity and accuracy while managing high-volume workloads and multitasking across multiple systems.
• Assisted in identifying recurring billing issues and recommending process improvements to enhance customer satisfaction and operational efficiency.

Customer Support Specialist at UNIFY CREDIT UNION (2024-02 – 2024-08)

• Provided customer support through phone, email, and chat regarding billing questions, account services, and payment concerns.
• Assisted customers with resolving invoice discrepancies, payment issues, and account-related inquiries.
• Performed accurate data entry and maintained detailed billing and customer records.
• Navigated multiple systems and internal databases to research account details and provide accurate solutions.
• Collaborated with supervisors and team members to resolve escalated billing concerns and improve service processes.
• Conducted quality checks and ensured compliance with company billing policies and customer service standards.

Certification – Oklahoma State Institute of Technology School