Nicoleta Budure

I have a strong background in customer service, operations, and team leadership. My career has been built on delivering engaging client experiences, managing high-pressure environments, and adapting to dynamic, fast-paced industries. I'm passionate about continuous growth and always open to new challenges and opportunities to apply my skills in fresh ways. Highly organized, detail-oriented, and confident in managing complex operations while maintaining exceptional service standards.

Night Manager - Hub by Premier Inn - London, UK

(2023-09 - 2024-06)

Led overnight hotel operations, ensuring seamless front-of-house performance and premium guest experience.

• Utilized Opera PMS for reservations, guest profiles, billing, and reporting.
• Performed End-of-Day (EOD) procedures, including system reconciliation and operational reporting.
• Exercised full financial oversight of customer payments, managing card and cash transactions with accuracy and accountability.
• Supervised night staff and ensured adherence to brand standards, safety protocols, and service excellence.
• Resolved guest escalations professionally while maintaining operational integrity.

Venue Manager - Game Nation Casino - London, UK

(2020-03 - 2023-09)

Directed daily casino operations within a highly regulated gaming environment.

• Led recruitment, onboarding, and continuous staff development initiatives.
• Ensured full compliance with EU GDPR (General Data Protection Regulation), overseeing data protection procedures on site.
• Managed staff scheduling, performance reviews, and workforce optimization.
• Maintained strict control over cash handling, financial reporting, and audit readiness.

Venue Manager - Admiral Casino - London, UK

(2017-01 - 2020-02)

Oversaw complete venue operations, balancing customer satisfaction, compliance, and financial performance.

• Conducted staff recruitment, training, and development, building high-performing teams.
• Implemented and supervised EU GDPR compliance to ensure proper handling of customer data.
• Managed financial controls, cash reconciliation, and operational reporting.

Assistant Manager - El Dorado Casino - Oradea, Romania

(2014-01 - 2016-12)

Supported senior management in daily casino operations and staff supervision.

• Assisted with recruitment, training, and team performance management.
• Ensured compliance with gaming regulations and data protection standards.
• Contributed to financial controls and customer service excellence.

Level 4 - Business and Management - New Buckinghamshire University (2019-01 - 2023-12)

High School Diploma - Onisifor Ghibu High School (2008-01 - 2012-12)