General Manager – Finance & Business Operations - Crystal Palace Resort (Shivay Hotels LLC) - Crystal Beach, TX
(2023-05)
- Managed daily cash reconciliation, vendor payments, budgeting, and cost control across all financial operations
- Processed payroll and enforced labor compliance with strict attention to documentation accuracy
- Built and implemented operational procedures that ensured regulatory compliance and consistent service standards
- Negotiated vendor and procurement contracts, reducing costs while maintaining strong supplier relationships
- Analyzed occupancy trends and financial performance data to drive strategic decisions and increase revenue
- Supervised and mentored a cross-functional team, providing coaching and performance evaluations
Intake Eligibility Representative - Kabafusion - Cerrito, CA (Remote)
(2022-07 - 2023-05)
- Conducted comprehensive insurance eligibility verification, confirming coverage terms, co-pays, deductibles, and financial responsibility — skills directly applicable to loan processing and account services
- Contacted insurance carriers and third-party agencies to resolve discrepancies and obtain accurate financial data
- Maintained strict HIPAA compliance when handling sensitive financial and personal client data — equivalent to banking privacy standards
- Reviewed and processed high-volume benefit verification requests within tight deadlines, demonstrating accuracy under pressure
Benefits Verification Specialist - Coram Specialty Infusion Services - Houston, TX (Remote)
(2021-10 - 2022-06)
- Verified Medicare, Medicaid, military, and commercial insurance — requiring in-depth knowledge of government financial programs relevant to public banking services
- Investigated coverage discrepancies and reconciled EOBs (Explanations of Benefits), demonstrating strong analytical and reconciliation skills
- Utilized ICD-10 and HCPC coding systems to identify billing errors and ensure financial accuracy — directly translatable to bank compliance and reporting
- Managed and updated client financial records in compliance systems with a high degree of confidentiality
- Conducted fraud reviews and document evaluations to prevent incorrect payments and unauthorized claims
Online Notary Agent - Onlinenotary.net - Houston, TX (Remote)
(2020-03 - 2023-04)
- Authenticated legal and financial documents including deeds, loan agreements, powers of attorney, and affidavits — core banking document types
- Verified signer identities using government-issued credentials, applying due diligence in high-stakes transactions
- Maintained meticulous records of all notarial acts in compliance with Texas state regulations
Store Manager - Dharm Deep INC - Tomball, TX (Remote)
(2018-05 - 2020-03)
- Managed daily cash operations: balanced register drawers, reconciled daily sales, prepared bank deposits, and minimized cash shrinkage
- Processed payroll, maintained financial records, and controlled inventory budget to maximize profitability
- Trained and supervised staff on cash handling procedures, customer service standards, and compliance protocols
