Bilingual Case Manager | Customer Service
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I am a compassionate and results-driven professional with over five years of experience in case management and a strong background in customer service. I specialize in providing support to youth and families, guiding them through complex systems with empathy and professionalism. My strengths include crisis intervention, family reunification, compliance with federal and state guidelines, and bilingual communication in English and Spanish.
With a customer-first mindset, I am committed to delivering quality service, resolving issues effectively, and advocating for the best outcomes for every client I serve.
Experienced Case Manager and Customer Service professional with over 5 years in youth and family services, specializing in case management, family reunification, and compliance with federal and state guidelines. Proven ability to build rapport with clients, assess needs, coordinate services, and document outcomes using systems like Microsoft Office, ETO and UAC Portal. Bilingual in English and Spanish, with a background in healthcare support and administrative roles.
Recognized for strong organizational skills, crisis intervention, and mentoring new staff.
Bachelor of Science in Rehabilitation Services
University of Texas Rio Grande Valley, Brownsville, TX
This degree provided a strong foundation in human services, client advocacy, and support for individuals and families in need, aligning directly with your work in case management and social services.
