Nijhae Wilson

Promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Customer Service

Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Friendly

Cashier offering more than 2 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development.

Friendly, supportive and motivated with strong desire to promote student potential. Offering 3 years of experience with passion for building strong rapport with faculty, students and caregivers.

Registered Behavior Technician (RBT) at Bluesprig pediatrics (2023-10 – Present)

• Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA)
• Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using Applied Behavior Analysis (ABA) techniques
• Collected and analyzed data on client progress, documenting behavioral observations and changes in behavior
• Assisted in conducting functional behavior assessments (FBAs) to identify antecedents and consequences influencing problem behaviors
• Collaborated with BCBA to develop individualized treatment goals for clients based on assessment results
• Implemented strategies to promote skill acquisition in areas such as communication, socialization, self-help, and academic skills
• Supported clients during community outings and facilitated generalization of learned skills into natural environments
• Assisted with crisis management situations by implementing de-escalation strategies
• Increased compliance rates among clients by XX% through consistent implementation of behavior intervention plans
• Demonstrated patience and empathy when working with individuals who exhibited challenging behaviors
• Implemented strategies to promote independence and self-care skills, such as toileting, dressing, and feeding

Customer Service Representative at GEICO (2019-05 – 2021-02)

• Responded to customer requests for products, services and company information
• Answered customer telephone calls promptly to avoid on-hold wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Answered incoming calls in busy, fast-paced global call center

Monitor Technician at Houston Healthcare (2020-03 – 2020-08)

Observe the heart beats and electrocardiograms (EKG) of patients in intensive care units, or ICUs.

• Deliver quality patient care services in timely and accurate manner
• Maintain clean and safe work area
• Report monitoring equipment repairs in timely manner
• Clean medical equipment after each patient use
• Recognize and respond to abnormal patient condition
• Report any changes in latest and previous strips to nurse
• Post and interpret rhythm strips at regular intervals
• Observe and interpret cardiac rhythm of patients
• Maintain records and documents of cardiac rhythm for nursing staff

Daycare Teacher at Loving Care Learning Center (2018-01 – 2020-03)

• Consulted with parents to build and maintain positive support networks and support continuing education strategies
• Educated students in foundation concepts such as shapes, numbers and letters
• Promoted physical, academic and social development by implementing diverse classroom and outside activities
• Addressed behavioral and learning issues with parents and daycare management
• Promoted sensory development by providing access to different textures
• Dressed and changed infant and toddler diapers to maintain hygiene
• Developed age-appropriate activities and programs for 2 to 3 years old
• Prepared, served and cleaned up daily meals for 17 children

Shift Leader at Shane's Rib Shack (2017-01 – 2019-04)

• Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices
• Counted cash in register drawer at beginning and end of shift
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Performed as integral staff member in streamlining opening and closing procedures
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance

Occupational Therapy Assistance – Albany State University (2020-05)

High School Diploma – Northside High School (2017-05)

Occupational Therapy Assistance – Middle Georgia State University