Nik

Customer service and sales professional with experience working directly with customers, handling inquiries, maintaining records, managing documentation, and working with computer-based systems.

Background includes customer service at Bank of America, advertising sales at Network18, marketing and administrative work, and warehouse operations with Amazon. Comfortable handling multiple customer requests, explaining services clearly, processing information accurately, and maintaining a professional and helpful approach. Proficient with Microsoft Office, Excel, CRM systems, and other digital workplace tools.

Customer Service Representative at Bank of America (2011-04 – 2012-07)

• Assisted customers through phone, chat, and email with account-related requests.
• Processed transactions and maintained accurate customer records.
• Resolved customer concerns while meeting service and quality standards.
• Explained banking products and services based on customer needs.
• Documented customer interactions using CRM systems.

FC Procurement Associate – Fulfillment Centre Division at Amazon (2024-10 – 2026-01)

• Processed customer orders while meeting daily productivity and quality standards.
• Maintained inventory accuracy and followed established safety procedures.
• Worked with team members across departments to meet shipping deadlines.
• Assisted new associates with learning daily processes and work expectations.
• Identified workflow issues and communicated them to supervisors.

Editorial & Marketing Intern at Forbes Magazine (2016-04 – 2017-06)

• Assisted the editorial and marketing teams with daily assignments.
• Conducted research and compiled information for articles and special features.
• Coordinated with internal teams to support publication deadlines.
• Maintained organized records and project documentation.
• Worked in a deadline-driven environment with attention to detail.

Ad Sales Executive – Grade 4A at Network18 Pvt. Ltd. (2016-07 – 2017-09)

• Managed advertising accounts for corporate clients and media agencies.
• Prepared proposals and negotiated advertising packages.
• Coordinated campaign schedules with production and operations teams.
• Built and maintained long-term client relationships.
• Addressed client requests and ensured timely campaign delivery.

Bachelor's in Business Administration – Guru Gobind Singh Indraprastha University

Master's in Journalism & Mass Communication – Choudhary Charan Singh University