Nikhil I

SAP Master Data Analyst - Somfy Systems

(2025-04)

Provide day-to-day end user support for SAP master data and order processes, creating and maintaining material master records and resolving data-quality issues to keep information standardized and reliable across systems.
Investigate and resolve sales order and pricing/master data discrepancies in collaboration with customer service and cross-functional teams, functioning as a liaison between business users and system data.
Build ad hoc queries and data extracts and prepare reports for stakeholders across departments to answer product, spend, and process-related questions.
Maintain product BOMs, routings, and production versions supporting supply chain and production process efficiency across the organization.

SAP Analyst - The Hershey Company

(2022-09 - 2024-10)

Served as functional point of contact between business users and SAP consultants for SAP CRM and S/4HANA, resolving user tickets and system issues and coordinating fixes with IT and implementation teams, contributing to a 15% increase in project completion rates.
Tracked, triaged, and validated defects and enhancement requests through test script development, execution, and regression testing for S/4HANA implementation and system upgrades, contributing to a 25% reduction in post-deployment defects.
Maintained and governed product/customer master data within SAP CRM, improving data accuracy and completeness by up to 30% to support downstream reporting and business decision-making.
Led requirements gathering and delivered 5+ system enhancements by analyzing stakeholder feedback and translating business needs into configuration and process recommendations.
Partnered with business and finance teams to correct promotional spend and pricing data for 50+ promotions following an S/4HANA data migration, ensuring accurate line-item data and a smooth transition to production.
Supported user acceptance testing and access management for 13 business user roles in the TPM application, validating role-based permissions and resolving discrepancies to ensure compliant, reliable system functionality for end users.

Data Analyst - Freedom Mortgage

(2020-07 - 2022-07)

Used SQL to query and analyze data from loan origination and servicing systems, supporting accurate reporting for regulatory compliance and internal audits.
Designed interactive Tableau dashboards tracking key performance metrics such as loan value, approval rate, and abandonment rate, supporting data-driven decisions for business stakeholders.

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