After School Program Director - St Ursula School - Baltimore, MD
(2006-09 - 2025-10)
- Developed engaging curriculum aligned with student interests and educational standards.
- Coordinated daily activities, ensuring safe and supportive environment for all participants.
- Managed staff schedules, optimizing resource allocation to meet program needs.
- Implemented training sessions for new staff, fostering a collaborative team dynamic.
- Built relationships with parents and community members to enhance program visibility and support.
- Oversaw compliance with safety regulations and school policies, ensuring risk management protocols were followed.
- Managed program budget effectively, ensuring optimal allocation of resources and the sustainability of the program.
- Recruited trained, and supervised a diverse team of staff members, promoting a positive work environment and successful outcomes for students.
- Collaborated with school faculty to identify at-risk students who would benefit from additional support provided through the after-school program.
- Boosted parent satisfaction by maintaining open communication channels and hosting regular meetings to discuss progress.
- Established an inclusive environment where all students felt welcome and valued, fostering a sense of belonging among participants.
- Implemented a comprehensive staff professional development plan, ensuring continuous improvement and growth in program quality.
- Created fun, age-appropriate activities for school-age children.
- Managed behavioral issues and used positive behavior strategies for groups of up to 175 students.
Teacher Aide - St John's Lutheran Preschool - Baltimore, MD
(2006-09 - 2025-05)
- Assisted in implementing daily lesson plans and activities for preschool students.
- Supported classroom management by supervising children during playtime and structured activities.
- Prepared educational materials and supplies to facilitate engaging learning experiences.
- Fostered positive relationships with children, promoting social and emotional development.
Owner/Operator - Happy Camper Family Daycare - Baltimore, MD
(2001-09 - 2006-08)
Family based daycare operated out of my home.
- Supervised up to 175 students during outdoor exercise periods, monitoring group, and individual safety.
- Implemented student safety measures across program to minimize accidents.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Selected nutritious snacks and educational toys for students.
- Maintained confidentiality of records by using appropriate data security methods.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Developed and implemented age-appropriate curricula aligned with developmental standards.
- Supervised daily operations, ensuring compliance with safety regulations and licensing requirements.
- Established strong communication channels with parents, addressing concerns and promoting engagement in child development.
- Managed budgets effectively, optimizing resource allocation to improve program offerings and facility maintenance.
- Collaborated with community organizations to create partnerships that enriched educational experiences for children.
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Led crisis management efforts, implementing protocols that ensured the safety and well-being of all children in care.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Coordinated special events such as holiday parties or field trips that enriched children's experiences at the daycare center.
- Enhanced children's emotional and social development by implementing age-appropriate programs and activities.
- Reviewed and updated emergency preparedness procedures regularly to maintain a safe environment for children and staff members.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Organized and engaged in recreational activities such as games and puzzles.
- Developed strong relationships with families, fostering a sense of community within the daycare center.
Branch Service Manager - First National Bank of MD - Baltimore, MD
(1988-09 - 1997-12)
- Led branch operations to enhance customer service and satisfaction levels.
- Trained and mentored staff on banking procedures and compliance requirements.
- Implemented process improvements to streamline workflows and reduce wait times.
- Analyzed branch performance metrics to identify areas for operational efficiency.
- Coordinated with upper management to align branch goals with overall bank strategy.
- Oversaw compliance audits ensuring adherence to regulations and internal policies.
- Managed inventory control of banking supplies to ensure optimal service delivery.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Processed customers' deposits, transfers and cash withdrawals.
- Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Organized schedules to adequately cover routine business demands as well as special periods of high demand.
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Collaborated with other departments to streamline interdepartmental procedures for faster issue resolution.
- Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
- Facilitated problem-solving sessions among team members, empowering them to address challenges independently as they arose.
- Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
- Optimized staff scheduling to ensure adequate coverage during peak hours and reduced overtime expenses.
- Assisted in the recruitment process to find top talent who aligned with the company's values and objectives.
- Streamlined branch workflow processes, enhancing overall operational efficiency and reducing costs.
- Enhanced security measures within the branch, minimizing instances of fraud or theft.
- Partnered with human resources on implementing personnel changes when necessary, including promotions or terminations.
- Developed strong relationships with clients, fostering loyalty and trust while driving business growth.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
