Niki Rich

Results-driven Night Auditor and Front Desk Professional with extensive experience in hospitality operations, financial reconciliation, and guest services. Demonstrated expertise in overnight audit procedures, revenue accuracy, and front office management within branded hotel environments. Recognized for strong analytical skills, discretion, and the ability to maintain operational efficiency while delivering exceptional guest experiences.

Committed to accuracy, security compliance, and service excellence.

Night Auditor at Fairfield Inn (2024-03 – Present)

• Execute full-cycle nightly audit procedures to reconcile daily financial transactions and ensure complete account accuracy.
• Balance and verify cash drawers, credit card settlements, and room revenue postings in compliance with corporate standards.
• Generate and distribute daily financial, revenue, and occupancy reports for executive review.
• Oversee all overnight front desk operations, including guest check-ins, departures, and service requests.
• Maintain property security by monitoring access points and enforcing safety protocols.
• Collaborate cross-functionally with housekeeping and maintenance teams to ensure seamless guest service delivery.

Front Desk Agent at Fairfield Inn & Suites (2023-06 – Present)

• Manage reservations, billing, and guest account transactions using FOSSE property management system.
• Process payments and resolve billing discrepancies with accuracy and professionalism.
• Deliver high-level customer service while maintaining efficiency in a fast-paced hospitality setting.
• Maintain accurate documentation of guest records and daily operational transactions.

High School Diploma – Radford High School (1998)